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Serving Your Internal Customers

Serving Your Internal Customers

You’ve probably already heard about the customer service training philosophy focused on the acronym GUEST. It teaches convenience store employees how to treat customers like the most important people in the store. As a convenience store manager, you should also be...
Top 10 Leadership Development Goals

Top 10 Leadership Development Goals

Effective leadership isn’t stagnant. It’s dynamic, constantly fluctuating and shifting with the needs of its environment. In order to change and grow stronger in your skills as a leader, you need to define your own leadership development goals. Be smart about your...
How to be a Coach Instead of a Boss

How to be a Coach Instead of a Boss

Visualize this: you and your team meet all your goals for the quarter and when the final numbers are announced, you get drenched with a cooler of Gatorade and then lifted on to the shoulders of your best team members to the roaring cheers of your adoring fans. While...