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How to Overcome the Labor Crisis

How to Overcome the Labor Crisis

The labor pool is shrinking. Unemployment is low, businesses are growing, more students are going on to college, and another baby boomer retires every nine seconds. One study predicts that from 2017 to 2027, the nation faces a shortage of 8.2 million workers, the most...
Serving Your Internal Customers

Serving Your Internal Customers

You’ve probably already heard about the customer service training philosophy focused on the acronym GUEST. It teaches convenience store employees how to treat customers like the most important people in the store. As a convenience store manager, you should also be...