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Trick or Treat, Skim or Scam

Trick or Treat, Skim or Scam

At the NACS show earlier this month, convenience store operators from all over the country shared some spooky stories about mysterious phone calls and creepy encounters. These weren’t Tales from the Crypt, though, they were real-life examples of convenience stores...
Basic Training

Basic Training

Are you looking for a new approach to customer service? Before you look too far, you may first want to examine your current practices. Sometimes, the pursuit of something new causes managers to forget about basic principles of customer service and employee training...
The Impact of Training Goals

The Impact of Training Goals

What’s the difference between a dream and a goal? It comes down to the acronym SMART. Dreams are fluid, but goals are: Specific Measurable Attainable Realistic Timely In the field of employee training, SMART goals lead to outcomes that go beyond simply filling a...