For any business to grow, it needs to fill a continuing cycle of leadership positions. Most managers in the convenience store industry started out in a support position and moved their way up. Someone, somewhere along the way, saw potential in them and put it to work for the long-term good of the company. Maybe that’s how you got to where you are today, and maybe the next great c-store manager is out on the floor stocking shelves right this second. So how to do you spot leadership potential in your employees?
Characteristics of Potential Leaders
Sometimes, an employee is obviously cut out for moving up, and sometimes they are very obviously not. Most employees, though, fit somewhere in the middle. It takes careful observation – and often some active mentoring – to recognize and nurture leadership potential. Keep an eye out for these five leadership potential characteristics:
Care factor. Potential leaders care about the people and things in their life. This includes caring about their jobs, but company loyalty is only part of the equation. Any employee who shows that they care about the impact they have on the people around them likely has career potential.
Commitment to training. Leaders are lifelong learners, and they don’t shy away from tackling new skills. When you have an employee who shows pride in completing an online course or fully engages in leader-led training, you likely have an employee with leadership potential.
Accountability. Everyone fails sometimes, but true leaders take ownership of those failures. Does an employee accept mistakes as opportunities to improve, or look around for someone to blame? Those who fall down and get back up stronger are the employees with leadership potential.
Emotional intelligence. Many business experts believe that emotional intelligence is the key to both personal and professional success. Future leaders of your c-store have the capacity to control their own emotions and show empathy to others.
Communication skills. Leaders know how to communicate effectively, which means they can both get their point across and listen well to others. Keep an eye out for employees who nod while listening, ask questions for clarification, and answer concerns with just the perfect amount of detail.
Online Training for Convenience Store Managers
The convenience store manager training from Ready Convenience delivers valuable training topics tailored specifically to your assistant managers, store managers, and district managers. Click here to learn more and watch a preview.