(800) 247-8514 info@readyconvenience.com

Early Success Online Training Series

Training new employees properly right from the start will help set them up for a long and successful career at your store. There’s a lot to cover when an employee first starts a job with you, and breaking that information into easy to understand topics will lead to better retention and implementation. Our Early Success Online Training Series is a comprehensive program that covers a wide variety of topics important to new convenience store employees. Modules within this series also make excellent refreshers for all employees.

Customer Service Training Workshop

Achieving customer service excellence is a goal for all convenience stores. This training workshop covers important customer service skills convenience store employees need to provide exceptional service and create customer loyalty.

The Customer Service Training Workshop covers important customer service skills employees need to provide exceptional service and create customer loyalty. The modules in this workshop are specifically designed for the convenience store industry and cover topics such as general customer service, problem solving, and phone etiquette. This workshop is very important for new employees and can also be used as a refresher course for employees at all levels.

 

Modules within this workshop include:

  • Customer Service
  • Phone Etiquette
  • Problem Solving
Compliance Training Workshop

Convenience stores and their employees must comply with many laws and guidelines. The Compliance Training Online Workshop is designed to cover employee responsibilities in compliance specifically for convenience stores. This workshop is critical training for employees new to the industry, but can also be used as a refresher course for employees at all levels.

Modules within this workshop include:

  • Lottery
  • ADA Employee
  • Alcohol – Responsible Sales
  • Tobacco – Responsible Sales*
  • Age Restricted Refresher
  • Anti-Money Laundering Regulations and Procedures**
  • GHS HazCom
  • PCI Compliance
  • SNAP

*Because State laws vary, the Tobacco Responsible Sales training is available for ages 18, 19, and 21. Please check your state laws and regulations.

**The Anti-Money Laundering Regulations and Procedures module should be paired with one of the following modules, as dictated by your business needs: Money Order Sales 2K Limit, Money Order Sales 2.5K Limit, Money Order Sales 3K Limit, Money Order Sales 10K Limit.

Safety Training Workshop

Safety must be a priority for any business. Keeping employees and customers safe requires everyone on your staff to be trained on important safety topics. The Safety Training Workshop includes modules on basic safety, first aid, fire safety, severe weather preparedness, slips and falls, and cold stress prevention. This workshop should be taken by employees of all levels, from new hires to experienced staffers.

 

Modules within this workshop include:

  • First Aid
  • First Aid for Cuts & Abrasions
  • Basic Store Safety
  • Fire Safety
  • Safe Lifting
  • Severe Weather Preparedness
  • Slips and Falls
  • Cold Stress Prevention
Interior Facility Care Training Workshop

Your customers have high expectations for cleanliness in your store, and you must have that same level of expectation for your staff. Not only does a clean store look welcoming to customers, it also creates a safe environment where customers feel confident in buying food and drinks. The Interior Facility Care Training Workshop includes modules on cleaning the beverage fountain, floor mats, restrooms, coolers, and shelves, as well as sweeping and mopping floors. This workshop is relevant to employees of all levels, from new hires to experienced staffers.

 

Modules within this workshop include:

  • Cleaning Restrooms
  • Cleaning Floor Mats
  • Sweeping & Mopping
  • Cleaning the Shelves
  • Cleaning the Cooler
  • Beverage Fountain Cleaning
Exterior Facility Care Training Workshop

Your customers begin forming impressions of your business before they even walk through your doors. Through its upkeep and appearance, the exterior of your facility says a lot about your commitment to quality and customer service. The Exterior Facility Care Training Workshop helps employees of all levels understand the importance of exterior care as well as the proper techniques to keep your exterior looking its best.

 

Modules within this workshop include:

  • Cleaning Trash Cans
  • Dumpster Care
  • Sweeping the Parking Lot
Fuel Station Training Workshop

Any business that sells fuel must train its employees on a variety of important topics related specifically to this line of business. These topics include important safety procedures as well as issues related to customer service at the pump. The Fuel Station Training Workshop prepares employees to successfully perform critical fuel tasks.

 

Modules within this workshop include:

  • Class C UST Operator Training
  • ADA Pump
  • Breakaway Pump Procedure
  • Cleaning the Fuel Pumps
  • Sticking the Tank
  • Stocking the Fuel Island
Foodservice Training Workshop

In today’s convenience store industry, your foodservice offering can bring in new customers and help you create ongoing customer loyalty. The Foodservice Training Workshop prepares employees of all levels to maintain foodservice areas as well as follow critical safety procedures.

 

Modules within this workshop include:

  • Doughnut Case
  • Basic Food Safety & Sanitation
  • Knife Safety
  • Knife Skills
  • Roller Grill Prep
  • Roller Grill Cleaning
Stocking Merchandise Training Workshop

Designed specifically for convenience store employees, this workshop covers important tasks that support maintaining a well-stocked store. This is critical training for employees new in the industry, but can also be used as a refresher course for employees at all levels.

 

Modules within this workshop include:

  • Stocking the Cooler
  • Stocking the Shelves
Loss Prevention Training Workshop

The Loss Prevention Training Workshop is designed to cover loss prevention strategies specifically for convenience store employees. This workshop is critical training for employees new in the industry, but can also be used as a refresher course for employees at all levels.

 

Modules within this workshop include:

  • Loss Prevention
  • Robbery Deterrence

More Convenience Store Training

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Specialist Series

Our Specialist Online Training Series elevates the skill level of employees in specific topic areas, such as operations and security. 

Human Resources Training

HR Training Series

With separate workshops for convenience store managers and employees, our HR Training Series teaches strategies to understand, prevent, and handle HR issues.

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TRAIN. ENGAGE. SUCCEED.

Engaging and interactive, the Sunhawk Learning Management System (LMS) makes it simple for you to train employees and track their progress. Fill out the form below to request a comprehensive guided demonstration of the LMS.