by Ready Convenience | Feb 21, 2023 | Management
Appearance standards and customer service go hand in hand. Customers want to be greeted by employees who are well groomed and in uniform. They want to fuel up at a neat and tidy pump area. They want to quickly find items in organized and well-stock shelves. And, of...
by Ready Convenience | Feb 14, 2023 | Human Resources, Training
Soft skills can be incredibly important to have in convenience stores, especially when maintaining customer satisfaction. Unlike hard skills, soft skills aren’t necessarily something you can easily train your new recruits on. This makes it very important to hire...
by Ready Convenience | Feb 7, 2023 | Management, Training
With the holiday of love just a few days away, you are probably focused on making the people in your personal life feel appreciated. When the roses and chocolate are behind you, you may want to turn your attention to your convenience store staff. Studies suggest that...
by Ready Convenience | Jan 31, 2023 | Human Resources, Management
Every organization, at some point in time, has to deal with employees who cause problems in the workplace. As a convenience store manager, it’s your responsibility to handle these situations when they occur. Corrective action can be utilized to help employees...
by Ready Convenience | Jan 24, 2023 | Operations
Based on customer data for the retail industry in general, 80 percent of your business comes from 20 percent of your customers. On top of that, it’s more expensive to try to acquire new customers than it is to grow customer loyalty with the people already visiting...
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