Know Your GUEST

Know Your GUEST

What’s the difference between a “customer” and a “guest”? By definition, a customer is someone who simply buys goods or services from a store or business. A guest, on the other hand, is someone who is invited to take part in something important. Shifting your...
Communication Styles for Leaders

Communication Styles for Leaders

One of the key characteristics of an effective leader is flexibility. This goes beyond being able to handle unexpected circumstances or managing organizational change. To be a successful convenience store manager or leader, you also have to be flexible in your...
How Customer Loyalty Is Evolving

How Customer Loyalty Is Evolving

We all know the last few years have redefined everyone’s definition of “normal.” This has had a profound impact on convenience store customer expectations as they reevaluate their shopping and purchasing decisions. How Customers Are Evolving According to recent...
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