by Ready Convenience | Apr 9, 2020 | Human Resources, Management
While your overall staffing goal is likely to maintain a full and functional staff, you’ll need to break that down into smaller goals. Start by looking at the three facets of the labor formula: recruitment, hiring, and retention. Recruitment: Competition for good...
by Ready Convenience | Apr 2, 2020 | Management, Operations, Training
What does the customer experience look like at your store during the current health crisis? How has it changed? Before you give that too much thought, keep this in mind – the customer experience is different from customer service. Customer service is a one-on-one...
by Ready Convenience | Mar 19, 2020 | Management, Training
In large part, disease prevention comes down to the choices individuals make both to protect themselves from getting sick, and protecting those around them if they do get sick. Convenience store managers have additional responsibilities to keep their customers and...
by Ready Convenience | Feb 6, 2020 | Human Resources, Management
With the national unemployment rate under four percent, convenience store managers are searching for creative ways to address the labor crisis. To meet your staffing goals, you will likely need to attract candidates from a larger pool, such as those of varying...
by Ready Convenience | Jan 30, 2020 | Management
If you had to put a label on the status of the relationship you have with your customers, would you have to say, “it’s complicated”? Here’s some good news – it doesn’t have to be. There are three simple steps you and your staff can take to have successful, mutually...
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