What Can We Do Together?

What Can We Do Together?

​Last week we had the privilege of participating in our 11th NACS Show. The end of the show always marks the beginning of exciting new opportunities. It also offers us time to reflect on the relationships we have cultivated and what we have accomplished over the past...
Handling Bodily Fluids and Bloodborne Pathogens

Handling Bodily Fluids and Bloodborne Pathogens

You may not think of your convenience store job as a particularly messy one, but the truth is, accidents happen. And when they do, cleaning up falls to you and your staff. Some clean-up tasks are pretty straightforward. If a customer dumps his fountain drink, that’s...
A New Spin on Customer Service Training

A New Spin on Customer Service Training

“The customer is our top priority.” “We always strive to deliver excellent service.” “If we don’t take care of our customer, someone else will.” How many times have you heard customer service mantras like these or repeated them to your employees? The challenge of how...
The Impact of Training Goals

The Impact of Training Goals

What’s the difference between a dream and a goal? It comes down to the acronym SMART. Dreams are fluid, but goals are:SpecificMeasurableAttainableRealisticTimelyIn the field of employee training, SMART goals lead to outcomes that go beyond simply filling a skills gap....
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