Customer Service Begins in the Interview

Customer Service Begins in the Interview

Job interviews are stressful experiences for everyone. This holds true for c-store interviews, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
Creating a Positive First Impression

Creating a Positive First Impression

Like a field in baseball, the condition of your store affects how well you and your team perform. Think of it this way – your success depends on the perceptions customers form about your operation. Like the saying goes, you never get a second chance to make a positive...
Tips for Trade Show Networking

Tips for Trade Show Networking

Over 20,000 people are expected to attend this year’s NACS Show in Atlanta Oct. 3-6th. Educational sessions will cover a range of topics from data security to customer engagement. The expo halls have over a thousand exhibitors. (You can find us in Booth B3749 – we...
Set Your Leadership Goals to READ

Set Your Leadership Goals to READ

Are you a boss, or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see...
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