by Ready Convenience | May 3, 2021 | Management
Visualize this: you and your team meet all your goals for the quarter and when the final numbers are announced, you get drenched with a cooler of Gatorade and then lifted on to the shoulders of your best team members to the roaring cheers of your adoring fans. While...
by Ready Convenience | Apr 26, 2021 | Management, Training
Customer service issues are inevitable in the convenience store business. Sometimes, customers have a legitimate complaint that requires your immediate attention. Other times, the issue may be minor or outside of your control entirely. No matter what the problem is,...
by Ready Convenience | Apr 19, 2021 | Management
The phrase “commitment to excellence” is often associated with great leaders. But what does it really mean? To understand that, it’s helpful to take a look at what it is, and what it isn’t. What Commitment to Excellence Is Goal-based. Leaders pave their way to...
by Ready Convenience | Apr 12, 2021 | Management, Operations, Training
Customers have a lot of expectations from convenience stores. Some are implicit, or unspoken – they expect the gas pumps to work, they expect you to carry the latest products, and they expect you to live up to being a convenient solution for their quick shopping...
by Ready Convenience | Apr 5, 2021 | Management
William Penn once said, “Time is what we want most but what we use worst.” It’s easy to feel busy, but you may be confusing the feeling of being busy with the feeling of being scattered, disorganized, or not in control of your day. The key to turning a busy day into a...
by Ready Convenience | Mar 29, 2021 | Management, Operations, Training
The legal age to buy tobacco was changed to 21 nationwide over a year ago. With over 375,000 tobacco retailers in the nation, this change has had a wide range of consequences that some convenience store employees are still trying to figure out. Get the facts below....
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