by Ready Convenience | Mar 22, 2021 | Management, Training
Think back on your last training session. Did you just talk about the new product promotion, or did you explain why it’s important? Did you mention customer service or just remind employees to smile? Did you tell team members exactly what you expect from them and how...
by Ready Convenience | Mar 1, 2021 | Human Resources, Management, Training
Virtual interviewing has been around for many years, but recent events have normalized it in industries that may have never tried it before. Although you will need to meet your future convenience store employees face-to-face eventually, there are many benefits to...
by Ready Convenience | Feb 22, 2021 | Management, Training
Category management for convenience stores is a multifaceted concept that involves many moving parts. Let’s break it down: Who: Category managers at a corporate level are responsible for determining what products your store will carry and how those products will be...
by Ready Convenience | Feb 15, 2021 | Management, Training
Convenience stores have traditionally competed with quick-serve and other restaurants for a fair share of food service business. As the demand for takeout meals continues to boom, your strategy to attract takeout guests must adapt to changes in the growing market. As...
by Ready Convenience | Feb 8, 2021 | Management
You’ve probably heard this one before – “The customer’s perception is your reality.” What does that mean for convenience stores? It means that it doesn’t matter how great your processes are, how well you’ve merchandised, or where you set your prices. What matters to...
by Ready Convenience | Feb 1, 2021 | Management, Operations
Store visits give convenience store district managers and other multi-unit managers a glimpse into challenges store-level employees face on any given shift. If your convenience store is open 24 hours or late into the night, it’s important to conduct store visits at...
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