Keeping Employees Motivated

Keeping Employees Motivated

The last quarter of any year tends to bring a mix of reflection on the year so far and anticipation for new opportunities in the year to come. As we approach the end of 2020, we all have more to reflect on than ever before and a great deal of uncertainty about what’s...
Store Care – Are You Doing It Right?

Store Care – Are You Doing It Right?

Cleanliness is a factor of store care that may not be obvious when you keep up on it, but it sure grabs a customer’s attention when you don’t. How clean, picked up, and orderly you keep your store has a direct impact on the overall customer experience. This...
Activate Your Silent Salespeople

Activate Your Silent Salespeople

With all the challenges you face as a convenience store manager, here’s one way you’re lucky – your customers visit your store to buy, not browse. For the most part, customers walk through your door with a specific transaction in mind – they may be pre-paying for...
Training Adult Learners

Training Adult Learners

In the convenience store business, there will always be a wide age range among your employees — from high school students to retirees and ages in between. But one thing is true about all of them: they are all adult learners. There are identifiable traits unique...
Does “Normal” Feel Like a Moving Target?

Does “Normal” Feel Like a Moving Target?

As a convenience store manager, you already knew how to adapt to change before 2020. Now, as you’ve had to redefine “normal” so many times this year, you’re getting even better at hitting a moving target. This is the plight for many essential businesses. It’s not just...
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