by Ready Convenience | May 21, 2020 | Management
Even in the middle of a worldwide health crisis, customer satisfaction matters. In fact, for convenience stores like yours, it may matter now more than ever. Understanding how you can provide the best service to your customers requires you to ask questions that go...
by Ready Convenience | May 14, 2020 | Management, Training
Training and teamwork are two sides of the same coin. They may seem unrelated, but in truth they are deeply connected. Your training programs – if you’re implementing them well – will maximize team productivity. At the same time, staff members who are part of a strong...
by Ready Convenience | May 7, 2020 | Management
Why can’t everyone just get along? That’s what many convenience store managers ask themselves when conflict disrupts their team’s productivity. It’s important to remember, though, that conflict in the workplace isn’t always a bad thing. Productive conflict can lead to...
by Ready Convenience | May 7, 2020 | Management, Training
If someone would have told you a few months ago that you’d be operating with markings on the floor to indicate where customers should stand, what would have you thought? If they would have said to expect fuel sales to plummet and food sales to skyrocket, what would...
by Ready Convenience | Apr 16, 2020 | Management, Operations
Convenience stores are built on the concept of, not surprisingly, convenience. In the midst of this current health crisis, however, what people used to view as convenient is now essential. With customers on edge and other local businesses temporarily closed or...
by Ready Convenience | Apr 9, 2020 | Human Resources, Management
While your overall staffing goal is likely to maintain a full and functional staff, you’ll need to break that down into smaller goals. Start by looking at the three facets of the labor formula: recruitment, hiring, and retention. Recruitment: Competition for good...
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