by Ready Convenience | Apr 2, 2020 | Management, Operations, Training
What does the customer experience look like at your store during the current health crisis? How has it changed? Before you give that too much thought, keep this in mind – the customer experience is different from customer service. Customer service is a one-on-one...
by Ready Convenience | Mar 19, 2020 | Management, Training
In large part, disease prevention comes down to the choices individuals make both to protect themselves from getting sick, and protecting those around them if they do get sick. Convenience store managers have additional responsibilities to keep their customers and...
by Ready Convenience | Feb 6, 2020 | Human Resources, Management
With the national unemployment rate under four percent, convenience store managers are searching for creative ways to address the labor crisis. To meet your staffing goals, you will likely need to attract candidates from a larger pool, such as those of varying...
by Ready Convenience | Jan 30, 2020 | Management
If you had to put a label on the status of the relationship you have with your customers, would you have to say, “it’s complicated”? Here’s some good news – it doesn’t have to be. There are three simple steps you and your staff can take to have successful, mutually...
by Ready Convenience | Jan 16, 2020 | Management, Training
How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...
by Ready Convenience | Nov 21, 2019 | Management
This time of year, you hear a lot about gratitude. With good reason, much of this is focused on your personal life – being thankful for family, friends, your health, and so on. There’s no doubt that showing gratitude can bring you closer to the people you care about...
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