Take a Different Look at Your Sales Goals

Take a Different Look at Your Sales Goals

Most every smart business goal you set for your store includes some tie to financial performance. Often, managers are incentivized, at least in part, by their ability to meet and exceed the sales goals set for their stores. That explains why you should be keeping a...
How to Overcome the Labor Crisis

How to Overcome the Labor Crisis

The labor pool is shrinking. Unemployment is low, businesses are growing, more students are going on to college, and another baby boomer retires every nine seconds. One study predicts that from 2017 to 2027, the nation faces a shortage of 8.2 million workers, the most...
Serving Your Internal Customers

Serving Your Internal Customers

You’ve probably already heard about the customer service training philosophy focused on the acronym GUEST. It teaches convenience store employees how to treat customers like the most important people in the store. As a convenience store manager, you should also be...
What Workplace Harassment Looks Like

What Workplace Harassment Looks Like

When you think about workplace harassment, you may immediately think about the most high-profile stories of sexual harassment where a man in a powerful position harasses women. While those types of stories may dominate your news feed, they are far from the only types...
Loading