by Ready Convenience | Sep 13, 2017 | Management, Training
With so many alternate ways to communicate in today’s digital age, the phone line at your convenience store might be ringing less and less. It will still ring, though. When it does, it’s important your employees know how to handle calls. Keep in mind that some of your...
by Ready Convenience | Sep 6, 2017 | Management, Training
Problems are inevitable in the convenience store business. Fortunately, there’s a lot you can do to avoid many common customer complaints. For example, when you’re on top of staffing requirements, you can prevent problems related to being short-staffed. When you...
by Ready Convenience | Jul 19, 2017 | Management
When you hear the words “performance management,” what pops into your mind? For many, it may be related to conducting annual performance reviews or correcting poor performance. Effective “performance management” goes far beyond those types of events, though. It...
by Ready Convenience | Jul 6, 2017 | Management
For many c-store operators, learning management systems have streamlined many important training tasks. Training administrators and managers can now assign, track, and report on training at the touch of a button. Learners can take training courses at any time, and...
by Ready Convenience | Jun 29, 2017 | Management, Training
Training industry experts expect the growth of online training to continue, with over 77 percent of U.S. companies offering online training to employees in the near future. The challenge with eLearning is the misperception that an employee is completely trained after...
by Ready Convenience | Mar 23, 2017 | Management
Moving up through the ranks in a convenience store is a worthy accomplishment. It’s not easy to prove yourself to upper management and be trusted with more responsibilities. For many newly promoted assistant managers, though, the increased workload is just part of the...
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