The Solution to Customer Complaints

The Solution to Customer Complaints

Problems are inevitable in the convenience store business. Fortunately, there’s a lot you can do to avoid many common customer complaints. For example, when you’re on top of staffing requirements, you can prevent problems related to being short-staffed. When you...
Inspirational Performance Management

Inspirational Performance Management

When you hear the words “performance management,” what pops into your mind? For many, it may be related to conducting annual performance reviews or correcting poor performance. Effective “performance management” goes far beyond those types of events, though. It...
How to Run a Training Meeting

How to Run a Training Meeting

For many c-store operators, learning management systems have streamlined many important training tasks. Training administrators and managers can now assign, track, and report on training at the touch of a button. Learners can take training courses at any time, and...
How to Manage Online Training

How to Manage Online Training

Training industry experts expect the growth of online training to continue, with over 77 percent of U.S. companies offering online training to employees in the near future. The challenge with eLearning is the misperception that an employee is completely trained after...
Transitioning into a Leadership Position

Transitioning into a Leadership Position

Moving up through the ranks in a convenience store is a worthy accomplishment. It’s not easy to prove yourself to upper management and be trusted with more responsibilities. For many newly promoted assistant managers, though, the increased workload is just part of the...
The Gift of Interviewing

The Gift of Interviewing

It’s been said that an applicant looking for a new job is like an unwrapped gift that’s been dropped on your doorstep. Some may be impressively wrapped, but with nothing much inside. Others might seem simple and ordinary on the outside, but have a wealth of offerings...
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