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Serving Your Internal Customers

Serving Your Internal Customers

You’ve probably already heard about the customer service training philosophy focused on the acronym GUEST. It teaches convenience store employees how to treat customers like the most important people in the store. As a convenience store manager, you should also be...

Convenience Store Interviewing Strategies

Convenience Store Interviewing Strategies

Keeping a convenience store fully staffed has always been a challenge, and with low unemployment rates right now, operators are really feeling squeezed. Once you recruit potential employees, the next step is interviewing the people who seem like a good fit. Follow...

Think Outside the Help Wanted Box

Think Outside the Help Wanted Box

Need employees? Who doesn’t these days? With a tight labor market, competition for good employees is just as fierce as competition for loyal customers. To fill the open positions at your store, you have to go beyond the traditional “help wanted” system. Keep reading...

Top 10 Leadership Development Goals

Top 10 Leadership Development Goals

Effective leadership isn’t stagnant. It’s dynamic, constantly fluctuating and shifting with the needs of its environment. In order to change and grow stronger in your skills as a leader, you need to define your own leadership development goals. Be smart about your...

The Impact of Training Goals

The Impact of Training Goals

What’s the difference between a dream and a goal? It comes down to the acronym SMART. Dreams are fluid, but goals are: Specific Measurable Attainable Realistic Timely In the field of employee training, SMART goals lead to outcomes that go beyond simply filling a...

How to be a Coach Instead of a Boss

How to be a Coach Instead of a Boss

Visualize this: you and your team meet all your goals for the quarter and when the final numbers are announced, you get drenched with a cooler of Gatorade and then lifted on to the shoulders of your best team members to the roaring cheers of your adoring fans. While...

Covering All Your Bases

Covering All Your Bases

With spring in full swing, America’s favorite pastime is on the top of people’s minds. The great Tommy Lasorda once said, “Baseball is like driving. It’s the one that gets home safely that counts.” In baseball, just like in business, playing it safe means leveraging...

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