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Competitive Advantage through Connection

Competitive Advantage through Connection

What is your competitive advantage? What can customers get from you that they can’t get from one of your competitors? Tangible items can make this list for sure – maybe you’re known for your fresh-made sandwiches, loyalty program, or the best car wash in town. Those...

Customer Perception Is Your Reality

Customer Perception Is Your Reality

There’s no question that review sites have changed how customer perception affects your business. Not only can customers tell others what they think of you with a few clicks in an app, they can find out more about you than you may want them to know. There’s little you...

Basic Training

Basic Training

Are you looking for a new approach to customer service? Before you look too far, you may first want to examine your current practices. Sometimes, the pursuit of something new causes managers to forget about basic principles of customer service and employee training...

How to Overcome the Labor Crisis

How to Overcome the Labor Crisis

The labor pool is shrinking. Unemployment is low, businesses are growing, more students are going on to college, and another baby boomer retires every nine seconds. One study predicts that from 2017 to 2027, the nation faces a shortage of 8.2 million workers, the most...

Serving Your Internal Customers

Serving Your Internal Customers

You’ve probably already heard about the customer service training philosophy focused on the acronym GUEST. It teaches convenience store employees how to treat customers like the most important people in the store. As a convenience store manager, you should also be...

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