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Hidden Costs of a Negative Customer Experience

Hidden Costs of a Negative Customer Experience

What does the customer experience look like at your store? Before you give that too much thought, keep this in mind – the customer experience is different from customer service. Customer service is a one-on-one interaction between your customers and your staff. The...

Are You Thankful for Your Customers?

Are You Thankful for Your Customers?

Your customers have choices – choices of where to fuel up, where to stop for a quick snack, and where to buy a meal when they’re out and about. How do you show your appreciation for them when they choose your store? Use this season of Thanksgiving to let customers...

Food Handler Training Basics

Food Handler Training Basics

If you’re like many convenience stores, you’re capturing some of the fast food market by expanding your fresh food offerings. As your food sales go up, though, so does your risk for a food safety problem. Restaurant industry experts estimate that the average cost of a...

Biggest Compliance Risks for Convenience Stores

Biggest Compliance Risks for Convenience Stores

From workplace safety guidelines to consumer privacy regulations, convenience stores face a wide array of hidden business risks that can have costly implications. Compliance – or the lack of it – is one of these risks. In business, the term “compliance” refers to the...

Trick or Treat, Skim or Scam

Trick or Treat, Skim or Scam

At the NACS show earlier this month, convenience store operators from all over the country shared some spooky stories about mysterious phone calls and creepy encounters. These weren’t Tales from the Crypt, though, they were real-life examples of convenience stores...

Viva NACS Vegas — Come visit RTO at booth 6479

Viva NACS Vegas — Come visit RTO at booth 6479

Sin City Secret To celebrate Ready Training Online's 10th year exhibiting at NACS, we've brought some exciting news for the old friends and new faces visiting us at booth 6479. What exactly are we talking about?  You'll have to come see us to find out! As they say,...

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