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Mistakes New Trainers Make

Mistakes New Trainers Make

Training is a job responsibility of most convenience store managers, yet many may not be trained themselves on how to manage such an important assignment. New trainers can prepare themselves for success by avoiding these common mistakes. Failing to Set Multi-level...

Get Street Smart about Customer Loyalty

Get Street Smart about Customer Loyalty

When it comes to your c-store customers, what are you most grateful for? If you said “loyalty,” you’re on the right track. After all, you’ll spend six times more to attract a new customer than to keep an old one. It doesn’t take a math whiz to figure out where your...

Hidden Costs of a Negative Customer Experience

Hidden Costs of a Negative Customer Experience

What does the customer experience look like at your store? Before you give that too much thought, keep this in mind – the customer experience is different from customer service. Customer service is a one-on-one interaction between your customers and your staff. The...

Are You Thankful for Your Customers?

Are You Thankful for Your Customers?

Your customers have choices – choices of where to fuel up, where to stop for a quick snack, and where to buy a meal when they’re out and about. How do you show your appreciation for them when they choose your store? Use this season of Thanksgiving to let customers...

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