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5 Trends in Convenience Store Food Offerings
What’s fueling a rise in convenience store profits? It’s not actually fuel, it’s food. Convenience stores across the country have been doing more to invite their fuel-only customers inside the store where higher profit margin food selections await – and those efforts...
Featured Article
5 Trends in Convenience Store Food Offerings
What’s fueling a rise in convenience store profits? It’s not actually fuel, it’s food. Convenience stores across the country have been doing more to invite their fuel-only customers inside the store where higher profit margin food selections await – and those efforts...
Recent Articles
Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Dealing with Leadership Burnout
As a convenience store leader, you want to give your best self to the store, the employees, and the customers. That’s for good reason, as morale, reputation, and trust in the company or store are all boosted under an energetic and effective leader. What many people in...
Convenience Store Training & Teamwork
Your convenience store training has two primary goals. First is to ensure employees are following store procedures and are working in compliance with regulating laws. Good compliance training and new employee orientation programs can usually take care of your...
How Training Accessibility Expands the Talent Pool
As the manager of a convenience store, you want to do what’s best for the store. This often means making sure you have the best equipment, the best layout, and of course, the best employees. Naturally you want to hire people you think would be best suited to work in...
Interviewing Questions for Convenience Store Managers
While you don't need to be a Mensa member to work in a convenience store, there is a certain degree of basic intelligence required to excel. Cashiers, for example, should be able to think on their feet in difficult situations. Managers should demonstrate an ability to...
Are Your Employees Getting the Support They Need?
You do a lot to support your employees. After all, employees that feel supported are happier at work, and those benefits extend from their own wellbeing to the overall atmosphere and operations of your convenience store. But how can you make sure that your efforts are...
Conduct a Training Needs Analysis
New employees bring with them an inventory of knowledge and skills, education, and experience they already possess. To train the unknown, you need to find out the breadth of that knowledge and skill and what still needs to be learned. Just be sure the training to be...
Safety First: Prepared Employees Promote Team Safety
Tasks and duties are much easier to complete when the person assigned knows how to complete them. This makes things run more smoothly at offices, factories, and especially convenience stores. After all, there’s a reason prior experience is so important when recruiting...
Cash In on Foodservice in Your C-Store
As part of Customer Loyalty Month in April, you discovered how training, marketing, hiring and service all play a role in building a base of repeat customers. The products you offer above and beyond the staples of convenience store inventory also affect customer...
Implementing Learner-Centered Training in Convenience Stores
Learner-centered training is taking off around the country, but it isn’t a one-size-fits-all solution. For convenience stores, focusing your training on your employees can improve application and retention of key learning points. So, if you want to train your...
Yes, You Do Need to Sweat the Small Stuff
Great leaders are visionaries. They are able to see multiple avenues to success in the big picture while leaving the details to the doers of the world. As a convenience store manager, your role often falls right in the middle. You must be a leader and a doer. You must...
Behavior Modeling: Your Employees Are Watching You
While onboarding employees at your store, one of the most important topics you cover is your expectations for the job, including what the employees do and how they act while on the clock. Usually, employees are very good at meeting those expectations – for a couple...
