While onboarding employees at your store, one of the most important topics you cover is your expectations for the job, including what the employees do and how they act while on the clock. Usually, employees are very good at meeting those expectations – for a couple months, at least. Eventually, however, some may start to slack off a bit. A great way to prevent this tendency is to always be modeling the proper behavior for them, or those lessons from Day 1 just won’t stick around.
Setting the Tone
As a manager of a convenience store, you are often the one setting the tone for the whole organization; if you start slacking off, then why wouldn’t employees do the same? Here are some ways that you can show employees not only do you care about them, but the business as well:
- Treating your employees well – This is one of the easiest ways to boost morale in the workplace and encourage people to have a stake in the store. If you don’t treat your employees well, they won’t be happy, and they won’t be willing to go the extra mile for you, or your customers. This also encourages employees to treat each other well, and that attitude can easily spread throughout the whole workplace.
- Care about the customers – The customers are the whole reason you’re there; they are what keeps a convenience store in business. Paying attention to the customers and showing you care about them is not only good customer service, but your employees will see how you’re acting and know that they should meet that standard.
- Don’t shirk your duties – Everyone has aspects of their job that they don’t like as much as the rest, and it’s common to try and avoid them for as long as possible. However, if your employees catch you procrastinating on your duties, or worse — making them do what you don’t like—they won’t appreciate it. They’ll pick up on your cues as well and try to avoid what they don’t like doing. It’s much better to set an example and get ahead of it, and your employees will do the same.
Begin Modeling Behavior Early
First impressions really do count, so if you set a good example early it will pay off dividends. A great way to do this is to have your employees participate in blended learning as part of their training program and be a good role model while you’re showing them the ropes in the workplace. That way they’ll learn your expectations, the skills they need to do their job, and you’ll be reinforcing that with your own actions.
Modeling with Learning Management
A learning management system is a great way to ensure that all of your employees know how to do their job from the get-go, so you can focus on setting a good example right off the bat. Using an LMS as part of your blended learning strategy can help you track employee training events, even if they take place offline.
trainingGrid® is an LMS developed with you and your employees in mind. Its intuitive design makes learning management simple and allows employees to begin training with just a click. This flexible system comes with a variety of robust features customizable to fit your needs in addition to built-in reporting and certification tools that track your compliance documentation.
