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Tell Us What You Think

Tell Us What You Think

Remember the suggestion box? Now considered another victim of technology-based solutions, most experts have declared the suggestion box dead and gone. While this may be true, keep in mind that the reason for that old box is very much alive and kicking. Giving...

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Tell Us What You Think

Remember the suggestion box? Now considered another victim of technology-based solutions, most experts have declared the suggestion box dead and gone. While this may be true, keep in mind that the reason for that old box is very much alive and kicking. Giving...

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Customer Loyalty Starts with Employee Training

Customer Loyalty Starts with Employee Training

How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...

Is Your Staff Ready for a Fuel Spill?

Is Your Staff Ready for a Fuel Spill?

A fuel spill is a serious safety hazard at convenience store gas pumps. Most stores will experience small spills frequently, while large and potentially catastrophic spills are much less common. Causes of spills range from small drops or splashes of fuel during fill...

What’s Your Training Foundation?

What’s Your Training Foundation?

A foundation is more than just a place where something starts. It’s a base that supports growth. This is true whether you’re building a house or training your convenience store staff. So, what makes up your training foundation? Now is the perfect time to audit your...

2019’s Most Popular Convenience Store Articles

2019’s Most Popular Convenience Store Articles

Convenience store managers are busy... but we probably didn't need to tell you that! In case you missed some of our convenience store articles last year, catch up with these top five. 1 - Basic Marketing Concepts Every Convenience Store Manager Should Know Marketing...

Mission Critical: Top 5 Training Programs for 2020

Mission Critical: Top 5 Training Programs for 2020

What are your 2020 training goals? How well you train your employees can make or break your future success. As you make your plans, take a look at the general training topics our clients are showing the most interest in as we head into the new year: Leadership...

Orientation Success

Orientation Success

You never get a second chance to make a first impression – this is true with your convenience store customers and also with new employees who are just starting their career with you. A successful orientation program is an important first start of an employee’s time...

The Ripple Effect of Gratitude

The Ripple Effect of Gratitude

This time of year, you hear a lot about gratitude. With good reason, much of this is focused on your personal life – being thankful for family, friends, your health, and so on. There’s no doubt that showing gratitude can bring you closer to the people you care about...

5 Ways to Recognize Leadership Potential

5 Ways to Recognize Leadership Potential

For any business to grow, it needs to fill a continuing cycle of leadership positions. Most managers in the convenience store industry started out in a support position and moved their way up. Someone, somewhere along the way, saw potential in them and put it to work...

How People Learn (And What That Means to You)

How People Learn (And What That Means to You)

If you’re like most convenience store managers, your staff is diverse – different ages, backgrounds, cultures, and so on. These characteristics aren’t the only ways each employee is unique, though. Most likely, your staff has diverse learning styles, too. This is a...

Food Service in a Convenience Economy

Food Service in a Convenience Economy

We are living in a convenience economy, one in which consumers demand that their shopping experiences are quick, simple, and hassle-free. This should be a natural fit for convenience stores, right? Yes, of course – as long as you and your staff deliver what customers...

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