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The Convenience Store Manager’s Role in Disease Prevention

The Convenience Store Manager’s Role in Disease Prevention

In large part, disease prevention comes down to the choices individuals make both to protect themselves from getting sick, and protecting those around them if they do get sick. Convenience store managers have additional responsibilities to keep their customers and...

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Proactive Guest Service

Proactive Guest Service

You can’t please everyone all the time. Customers will have problems sometimes – maybe the coffee doesn’t taste right, the soda machine is out of ice, the pump is going too slow, or the line is too long. The list of potential guest service problems is as diverse as...

How to Grow Your Team in a Tight Labor Market

How to Grow Your Team in a Tight Labor Market

Turnover rates in the convenience store industry have always been high, and with unemployment rates historically low nationwide right now, your staffing challenges have probably continued to weigh on you. Creative recruitment strategies and smart hiring practices can...

10 Ways Managers Promote Teamwork

10 Ways Managers Promote Teamwork

What is a “team” in your convenience store? It’s not just another word for “staff.” A team is a group of people – in your case, your employees – who work together to achieve a common goal. Take a look at the different ways you can promote teamwork in your convenience...

5 Elements of a Productive Work Environment

5 Elements of a Productive Work Environment

As a leader, you set the tone in your convenience store. You create an environment that is either toxic and on the constant brink of failure, or one that is productive and setup for success. A productive work environment boosts employee performance, increases staff...

Use It or Lose It – The Case for Refresher Training

Use It or Lose It – The Case for Refresher Training

​We live in a world of information overload. With technology pushing alerts constantly and new stimuli overwhelming the senses continually, is there a limit to how much people can take in? Science tells us that while the human brain doesn’t necessarily have a storage...

Know Your GUEST

Know Your GUEST

What’s the difference between a “customer” and a “guest”? By definition, a customer is someone who simply buys goods or services from a store or business. A guest, on the other hand, is someone who is invited to take part in something important. Shifting your...

The Changing World of Dress Codes

The Changing World of Dress Codes

With the national unemployment rate under four percent, convenience store managers are searching for creative ways to address the labor crisis. To meet your staffing goals, you will likely need to attract candidates from a larger pool, such as those of varying...

Love Is in the Air – But Is It in Your Store?

Love Is in the Air – But Is It in Your Store?

If you had to put a label on the status of the relationship you have with your customers, would you have to say, “it’s complicated”? Here’s some good news – it doesn’t have to be. There are three simple steps you and your staff can take to have successful, mutually...

Tell Us What You Think

Tell Us What You Think

Remember the suggestion box? Now considered another victim of technology-based solutions, most experts have declared the suggestion box dead and gone. While this may be true, keep in mind that the reason for that old box is very much alive and kicking. Giving...

Customer Loyalty Starts with Employee Training

Customer Loyalty Starts with Employee Training

How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...

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