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Convenience Store Interviewing Strategies

Convenience Store Interviewing Strategies

Keeping a convenience store fully staffed has always been a challenge, and with low unemployment rates right now, operators are really feeling squeezed. Once you recruit potential employees, the next step is interviewing the people who seem like...

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Convenience Store Interviewing Strategies

Keeping a convenience store fully staffed has always been a challenge, and with low unemployment rates right now, operators are really feeling squeezed. Once you recruit potential employees, the next step is interviewing the people who seem like...

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A New Spin on Customer Service Training

A New Spin on Customer Service Training

“The customer is our top priority.” “We always strive to deliver excellent service.” “If we don’t take care of our customer, someone else will.” How many times have you heard customer service mantras like these or repeated them to your...

The Impact of Training Goals

The Impact of Training Goals

What’s the difference between a dream and a goal? It comes down to the acronym SMART. Dreams are fluid, but goals are:SpecificMeasurableAttainableRealisticTimelyIn the field of employee training, SMART goals lead to outcomes that go beyond...

Be Proactive to Minimize Losses

Be Proactive to Minimize Losses

Thinking about employee theft, convenience store managers tend to fall into one of two categories: those who think that no one is stealing from them and those who think that everyone is stealing from them. To minimize losses caused by theft in...

Think Outside the Help Wanted Box

Think Outside the Help Wanted Box

Need employees? Who doesn’t these days? With a tight labor market, competition for good employees is just as fierce as competition for loyal customers. To fill the open positions at your store, you have to go beyond the traditional “help wanted”...

Take a Different Look at Your Sales Goals

Take a Different Look at Your Sales Goals

Most every smart business goal you set for your store includes some tie to financial performance. Often, managers are incentivized, at least in part, by their ability to meet and exceed the sales goals set for their stores. That explains why you...

How to Make Online Training Work in Your Convenience Store

How to Make Online Training Work in Your Convenience Store

Most convenience store managers look to online training as a way to help streamline their employee development programs. The benefits of online employee training, however, do not happen automatically. Creating a successful training program for...

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