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Use It or Lose It – The Case for Refresher Training

Use It or Lose It – The Case for Refresher Training

​We live in a world of information overload. With technology pushing alerts constantly and new stimuli overwhelming the senses continually, is there a limit to how much people can take in? Science tells us that while the human brain doesn’t necessarily have a storage...

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Know Your GUEST

Know Your GUEST

What’s the difference between a “customer” and a “guest”? By definition, a customer is someone who simply buys goods or services from a store or business. A guest, on the other hand, is someone who is invited to take part in something important. Shifting your...

The Changing World of Dress Codes

The Changing World of Dress Codes

With the national unemployment rate under four percent, convenience store managers are searching for creative ways to address the labor crisis. To meet your staffing goals, you will likely need to attract candidates from a larger pool, such as those of varying...

Love Is in the Air – But Is It in Your Store?

Love Is in the Air – But Is It in Your Store?

If you had to put a label on the status of the relationship you have with your customers, would you have to say, “it’s complicated”? Here’s some good news – it doesn’t have to be. There are three simple steps you and your staff can take to have successful, mutually...

Tell Us What You Think

Tell Us What You Think

Remember the suggestion box? Now considered another victim of technology-based solutions, most experts have declared the suggestion box dead and gone. While this may be true, keep in mind that the reason for that old box is very much alive and kicking. Giving...

Customer Loyalty Starts with Employee Training

Customer Loyalty Starts with Employee Training

How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...

Is Your Staff Ready for a Fuel Spill?

Is Your Staff Ready for a Fuel Spill?

A fuel spill is a serious safety hazard at convenience store gas pumps. Most stores will experience small spills frequently, while large and potentially catastrophic spills are much less common. Causes of spills range from small drops or splashes of fuel during fill...

What’s Your Training Foundation?

What’s Your Training Foundation?

A foundation is more than just a place where something starts. It’s a base that supports growth. This is true whether you’re building a house or training your convenience store staff. So, what makes up your training foundation? Now is the perfect time to audit your...

2019’s Most Popular Convenience Store Articles

2019’s Most Popular Convenience Store Articles

Convenience store managers are busy... but we probably didn't need to tell you that! In case you missed some of our convenience store articles last year, catch up with these top five. 1 - Basic Marketing Concepts Every Convenience Store Manager Should Know Marketing...

Mission Critical: Top 5 Training Programs for 2020

Mission Critical: Top 5 Training Programs for 2020

What are your 2020 training goals? How well you train your employees can make or break your future success. As you make your plans, take a look at the general training topics our clients are showing the most interest in as we head into the new year: Leadership...

Orientation Success

Orientation Success

You never get a second chance to make a first impression – this is true with your convenience store customers and also with new employees who are just starting their career with you. A successful orientation program is an important first start of an employee’s time...

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