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How People Learn (And What That Means to You)

How People Learn (And What That Means to You)

If you’re like most convenience store managers, your staff is diverse – different ages, backgrounds, cultures, and so on. These characteristics aren’t the only ways each employee is unique, though. Most likely, your staff has diverse learning styles, too. This is a...

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How People Learn (And What That Means to You)

If you’re like most convenience store managers, your staff is diverse – different ages, backgrounds, cultures, and so on. These characteristics aren’t the only ways each employee is unique, though. Most likely, your staff has diverse learning styles, too. This is a...

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Food Service in a Convenience Economy

Food Service in a Convenience Economy

We are living in a convenience economy, one in which consumers demand that their shopping experiences are quick, simple, and hassle-free. This should be a natural fit for convenience stores, right? Yes, of course – as long as you and your staff deliver what customers...

‘Tis the Season for Crime

‘Tis the Season for Crime

​It may be fun to say “Trick or treat” this time of year, but the reality for convenience store operators is that the time for tricks of the criminal sort is just getting started. Crime increases across the board during the holiday season, and that is especially true...

5 Training Strategies to Improve Staff Retention

5 Training Strategies to Improve Staff Retention

Training your convenience store staff is an ongoing process, not a single event. Take a look at these five training strategies that will help you retain quality staff members. Orientation Training After a new employee is recruited, interviewed, and hired, they must be...

The Who, What, Why, & How of Category Management

The Who, What, Why, & How of Category Management

​Category management for convenience stores is a multifaceted concept that involves many moving parts. Let’s break it down: Who: Category managers at a corporate level are responsible for determining what products your store will carry and how those products will be...

What Can We Do Together?

What Can We Do Together?

​Last week we had the privilege of participating in our 11th NACS Show. The end of the show always marks the beginning of exciting new opportunities. It also offers us time to reflect on the relationships we have cultivated and what we have accomplished over the past...

Handling Bodily Fluids and Bloodborne Pathogens

Handling Bodily Fluids and Bloodborne Pathogens

You may not think of your convenience store job as a particularly messy one, but the truth is, accidents happen. And when they do, cleaning up falls to you and your staff. Some clean-up tasks are pretty straightforward. If a customer dumps his...

Convenience Store Interviewing Strategies

Convenience Store Interviewing Strategies

Keeping a convenience store fully staffed has always been a challenge, and with low unemployment rates right now, operators are really feeling squeezed. Once you recruit potential employees, the next step is interviewing the people who seem like...

A New Spin on Customer Service Training

A New Spin on Customer Service Training

“The customer is our top priority.” “We always strive to deliver excellent service.” “If we don’t take care of our customer, someone else will.” How many times have you heard customer service mantras like these or repeated them to your...

The Impact of Training Goals

The Impact of Training Goals

What’s the difference between a dream and a goal? It comes down to the acronym SMART. Dreams are fluid, but goals are:SpecificMeasurableAttainableRealisticTimelyIn the field of employee training, SMART goals lead to outcomes that go beyond...

Be Proactive to Minimize Losses

Be Proactive to Minimize Losses

Thinking about employee theft, convenience store managers tend to fall into one of two categories: those who think that no one is stealing from them and those who think that everyone is stealing from them. To minimize losses caused by theft in...

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