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Mission Critical: Top 5 Training Programs for 2020

Mission Critical: Top 5 Training Programs for 2020

What are your 2020 training goals? How well you train your employees can make or break your future success. As you make your plans, take a look at the general training topics our clients are showing the most interest in as we head into the new year: Leadership...

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Mission Critical: Top 5 Training Programs for 2020

What are your 2020 training goals? How well you train your employees can make or break your future success. As you make your plans, take a look at the general training topics our clients are showing the most interest in as we head into the new year: Leadership...

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Orientation Success

Orientation Success

You never get a second chance to make a first impression – this is true with your convenience store customers and also with new employees who are just starting their career with you. A successful orientation program is an important first start of an employee’s time...

The Ripple Effect of Gratitude

The Ripple Effect of Gratitude

This time of year, you hear a lot about gratitude. With good reason, much of this is focused on your personal life – being thankful for family, friends, your health, and so on. There’s no doubt that showing gratitude can bring you closer to the people you care about...

5 Ways to Recognize Leadership Potential

5 Ways to Recognize Leadership Potential

For any business to grow, it needs to fill a continuing cycle of leadership positions. Most managers in the convenience store industry started out in a support position and moved their way up. Someone, somewhere along the way, saw potential in them and put it to work...

How People Learn (And What That Means to You)

How People Learn (And What That Means to You)

If you’re like most convenience store managers, your staff is diverse – different ages, backgrounds, cultures, and so on. These characteristics aren’t the only ways each employee is unique, though. Most likely, your staff has diverse learning styles, too. This is a...

Food Service in a Convenience Economy

Food Service in a Convenience Economy

We are living in a convenience economy, one in which consumers demand that their shopping experiences are quick, simple, and hassle-free. This should be a natural fit for convenience stores, right? Yes, of course – as long as you and your staff deliver what customers...

‘Tis the Season for Crime

‘Tis the Season for Crime

​It may be fun to say “Trick or treat” this time of year, but the reality for convenience store operators is that the time for tricks of the criminal sort is just getting started. Crime increases across the board during the holiday season, and that is especially true...

5 Training Strategies to Improve Staff Retention

5 Training Strategies to Improve Staff Retention

Training your convenience store staff is an ongoing process, not a single event. Take a look at these five training strategies that will help you retain quality staff members. Orientation Training After a new employee is recruited, interviewed, and hired, they must be...

The Who, What, Why, & How of Category Management

The Who, What, Why, & How of Category Management

​Category management for convenience stores is a multifaceted concept that involves many moving parts. Let’s break it down: Who: Category managers at a corporate level are responsible for determining what products your store will carry and how those products will be...

What Can We Do Together?

What Can We Do Together?

​Last week we had the privilege of participating in our 11th NACS Show. The end of the show always marks the beginning of exciting new opportunities. It also offers us time to reflect on the relationships we have cultivated and what we have accomplished over the past...

Handling Bodily Fluids and Bloodborne Pathogens

Handling Bodily Fluids and Bloodborne Pathogens

You may not think of your convenience store job as a particularly messy one, but the truth is, accidents happen. And when they do, cleaning up falls to you and your staff. Some clean-up tasks are pretty straightforward. If a customer dumps his...

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