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Preventing Crime in Your Convenience Store

Preventing Crime in Your Convenience Store

Threats to your convenience store have changed during the pandemic. High stress can make people do things they wouldn’t normally do, and a crisis may present a prime opportunity for criminals who were targeting your business even before the pandemic. Store managers...

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Preventing Crime in Your Convenience Store

Threats to your convenience store have changed during the pandemic. High stress can make people do things they wouldn’t normally do, and a crisis may present a prime opportunity for criminals who were targeting your business even before the pandemic. Store managers...

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Deliver Training from the Trainee’s Perspective

Deliver Training from the Trainee’s Perspective

Training is a two-way street. You deliver training to employees and employees return the favor by applying the lessons effectively. Regardless of what type of training you’re delivering – from online convenience store training to one-on-one coaching, your training...

Beyond “How Can I Help You?”

Beyond “How Can I Help You?”

Even in the middle of a worldwide health crisis, customer satisfaction matters. In fact, for convenience stores like yours, it may matter now more than ever. Understanding how you can provide the best service to your customers requires you to ask questions that go...

How Training Supports Teamwork

How Training Supports Teamwork

Training and teamwork are two sides of the same coin. They may seem unrelated, but in truth they are deeply connected. Your training programs – if you’re implementing them well – will maximize team productivity. At the same time, staff members who are part of a strong...

Soft Skills Training Every C-Store Employee Needs

Soft Skills Training Every C-Store Employee Needs

An effective convenience store training program covers a lot of ground. Your employees obviously need to be trained on equipment specific to your business, compliance topics such as age-restricted sales, and safety issues such as robbery and skimming prevention. These...

Redefining “Essential” for Convenience Stores

Redefining “Essential” for Convenience Stores

Convenience stores are built on the concept of, not surprisingly, convenience. In the midst of this current health crisis, however, what people used to view as convenient is now essential. With customers on edge and other local businesses temporarily closed or...

Proactive Guest Service

Proactive Guest Service

You can’t please everyone all the time. Customers will have problems sometimes – maybe the coffee doesn’t taste right, the soda machine is out of ice, the pump is going too slow, or the line is too long. The list of potential guest service problems is as diverse as...

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