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Millennials are Changing Your Customer Base

Millennials are Changing Your Customer Base

Remember that bratty kid from years ago who made a mess at the soda machine and threw a fit until his parents caved and bought him his favorite candy bar? Well, he’s all grown up now, and he’s bringing about 83 million of his friends to the...

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Fight or Flight? Resolving Conflict in Your Operation

While some people seem to attract conflict, or purposely cause it, most people naturally try to avoid conflict in the workplace. Avoiding it though, doesn't make it go away. Opposing views can bring about productive and positive change for your...

The Human Side of Category Management

Category management is data driven. Your category management teams looks at a variety of data sets to create a strategy for each product category. Consumer trends, purchasing history, inventory figures, profitability targets, and product...

How Training Supports Teamwork

Training and teamwork are two sides of the same coin. They may seem unrelated, but in truth they are deeply connected. Your training programs – if you’re implementing them well – will maximize team productivity. At the same time, staff members...

What Are Your Training Goals?

Think back on your last training session. Did you just talk about the new product promotion, or did you explain why it’s important? Did you mention customer service or just remind employees to smile? Did you tell team members exactly what you...

How Consumer Demographics Shape Your Business

Every business is affected by consumer demographics, some more than other and some in different ways than others. Let’s take a look at a few general consumer demographics nationwide: Age & Generation As the population ages, the buying...

Controlling Costs in Your Convenience Store

When it comes to controlling costs in a convenience store, it's not just the dollars flying out the window that will get you. Sometimes, it's the less obvious things that will keep you from reaching your short and long term goals. Of course you...

Smart Team Building

With baseball season starting up, now is the perfect time to focus on your team. Just like in America's favorite past time, your success as a manager depends on the effectiveness of your team. The people you recruit for your team are just as...

Customer Service Under the Canopy

Approximately 40 million people fuel up their cars every day, and most of those sales take place in a convenience store just like yours. With the convenience of pay-at-the-pump, about half of your fuel customers never walk into your store, but...

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