Our Blogs > Convenience Store Articles
Convenience Store Blog
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. This holds true for c-store interviews, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
Featured Article
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. This holds true for c-store interviews, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
Recent Articles
What Do Reskilling and Upskilling Mean for Convenience Stores?
The convenience industry is constantly evolving, and it is important to make sure your employees are well-trained and prepared for anything. Advances in technology, staffing shortages, and any number of events could lead to employees needing enhanced, or entirely new,...
How to Handle Harassment Reports in Your Convenience Store
You can’t know everything that goes on in your convenience store. As a manager, though, what you don’t know can hurt you. This is particularly true when it comes to harassment in the workplace. If you have employees or other managers who are creating a hostile work...
Blended Learning in Your Convenience Store
Convenience stores are fast-paced environments, so it’s important to get employees trained and onto the floor quickly. However, it’s also important to make sure that they fully understand their training and are ready to provide quality service while maintaining...
Taking the Stigma Out of Convenience Careers
Attracting qualified new employees is difficult for everyone right now, and convenience stores have an even bigger challenge to overcome. Whether we like it or not, working in the industry has a stigma to it that might mean job seekers don’t even consider open...
10 Ways to Promote Teamwork
What is a “team” in your convenience store? It’s not just another word for “staff.” A team is a group of people – in your case, your employees – who work together to achieve a common goal. Effective teamwork increases productivity, boosts morale, and enhances customer...
What Are Your Employees’ Worst Fears?
As a convenience store manager, you always want your team to be performing at its best – but sometimes employees can let their fears get in the way of success. Convenience store employees are faced with a lot of difficult situations on a daily basis. When they...
Think Outside the Help Wanted Box
Need employees? Who doesn’t these days? With today's labor market, competition for good employees is just as fierce as competition for loyal customers. To fill the open positions at your store, you have to go beyond the traditional “help wanted” system. Keep reading...
Employee Celebrations Without Competition
With staff turnover an ever-present issue for convenience stores, keeping the employees you have is just as important as recruiting and hiring the right new people. Taking the time to focus on employee celebrations will increase employee engagement and improve morale....
Managing Turnover in Your Convenience Store
The convenience store industry has historically suffered from a high turnover rate. Changes to the labor force in the past year have put more stress on managers to retain quality employees. It's time to change your thinking on turnover at your store. Here are some...
Top 10 Characteristics of Effective Performance Reviews
Performance reviews are an important element of employee development, growth, and advancement. These reviews can sometimes be dreaded by both managers and employees alike, but it’s time for that to change. Reviews don’t have to be difficult or awkward. As a...
5 Benefits of Virtual Interviewing
Virtual interviewing has been around for many years, but recent events have normalized it in industries that may have never tried it before. Although you will need to meet your future convenience store employees face-to-face eventually, there are many benefits to...
Promoting from Within to Control Staffing Costs
You’ll decrease turnover, reduce hiring costs, and improve morale when you implement a staff development policy that focuses on promoting from within. Developing employees to build a career at your company – rather than just clock in and out every shift – will...
