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What You Should Be Training On Today

What You Should Be Training On Today

While “normal” feels like it might be a moving target right now, you can’t afford to get too far away from the best practices you were following before the health crisis hit. Your employee training program is a perfect example. Take a look back on what your top...

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What You Should Be Training On Today

While “normal” feels like it might be a moving target right now, you can’t afford to get too far away from the best practices you were following before the health crisis hit. Your employee training program is a perfect example. Take a look back on what your top...

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The ROI of Online Learning for Convenience Stores

The ROI of Online Learning for Convenience Stores

Online learning was well on its way to dominating the field employee training before the pandemic. Now that in-person training events are more challenging, more companies are experiencing first-hand that training online is not just nice-to-have, it's a critical tool...

“Be Our Guest” in the Age of COVID-19

“Be Our Guest” in the Age of COVID-19

What’s the one element of doing businesses that hasn’t changed due to the pandemic? It’s your need to serve your customers. Right now, customer satisfaction may be more important than ever as you and your staff do more to keep your customers safe, happy, and loyal....

Elements  of Effective Employee Feedback

Elements of Effective Employee Feedback

One of the simplest tools you have to improve employee performance is right in front of your face – literally. It’s your own voice. Providing effective employee feedback boosts teamwork, enhances your credibility, and improves employee confidence. Here are some tips...

Preventing Crime in Your Convenience Store

Preventing Crime in Your Convenience Store

Threats to your convenience store have changed during the pandemic. High stress can make people do things they wouldn’t normally do, and a crisis may present a prime opportunity for criminals who were targeting your business even before the pandemic. Store managers...

Deliver Training from the Trainee’s Perspective

Deliver Training from the Trainee’s Perspective

Training is a two-way street. You deliver training to employees and employees return the favor by applying the lessons effectively. Regardless of what type of training you’re delivering – from online convenience store training to one-on-one coaching, your training...

Beyond “How Can I Help You?”

Beyond “How Can I Help You?”

Even in the middle of a worldwide health crisis, customer satisfaction matters. In fact, for convenience stores like yours, it may matter now more than ever. Understanding how you can provide the best service to your customers requires you to ask questions that go...

How Training Supports Teamwork

How Training Supports Teamwork

Training and teamwork are two sides of the same coin. They may seem unrelated, but in truth they are deeply connected. Your training programs – if you’re implementing them well – will maximize team productivity. At the same time, staff members who are part of a strong...

Soft Skills Training Every C-Store Employee Needs

Soft Skills Training Every C-Store Employee Needs

An effective convenience store training program covers a lot of ground. Your employees obviously need to be trained on equipment specific to your business, compliance topics such as age-restricted sales, and safety issues such as robbery and skimming prevention. These...

Redefining “Essential” for Convenience Stores

Redefining “Essential” for Convenience Stores

Convenience stores are built on the concept of, not surprisingly, convenience. In the midst of this current health crisis, however, what people used to view as convenient is now essential. With customers on edge and other local businesses temporarily closed or...

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