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Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Featured Article
Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Recent Articles
Mission Statements for Convenience Stores
You’re on a mission, or at least you should be. Having a mission statement for your convenience store can help keep you focused on your goals. The downside of mission statements, though, is that they’re so overused, they often end up ignored. Business and technology...
Why Employees Leave
Staffing challenges have changed in the last several months, but employee turnover in the convenience store is still a problem for managers. Creative recruitment strategies and smart hiring practices can help you fill your open spots, but then what? Understanding why...
Hit the Jackpot with Lottery Sales
Typically, turning a profit from lottery sales is a safe bet for convenience stores. Industry research shows that about half of all U.S. lottery tickets are sold at convenience stores, and about 95 percent of lottery ticket buyers will purchase at least one add-on...
What’s Your Time Management Style?
Just like all convenience store managers have a leadership style, they also have a time management style. While there are some tried-and-true time management tactics, everyone manages their time differently, and that’s okay. Take a look at these different time...
5 Ideas to Improve Employee Morale
Convenience store employees, and employees of all essential businesses, are being asked to do more for an increasingly anxious customer base. In these unprecedented times, ongoing efforts to improve employee morale should be part of your company culture. Create a...
Overcome Challenges in Convenience Store Management
Staffing issues are some of the biggest challenges in convenience store management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to staff training issues. Many...
What You Should Be Training On Today
While “normal” feels like it might be a moving target right now, you can’t afford to get too far away from the best practices you were following before the health crisis hit. Your employee training program is a perfect example. Take a look back on what your top...
“Be Our Guest” in the Age of COVID-19
What’s the one element of doing businesses that hasn’t changed due to the pandemic? It’s your need to serve your customers. Right now, customer satisfaction may be more important than ever as you and your staff do more to keep your customers safe, happy, and loyal....
Elements of Effective Employee Feedback
One of the simplest tools you have to improve employee performance is right in front of your face – literally. It’s your own voice. Providing effective employee feedback boosts teamwork, enhances your credibility, and improves employee confidence. Here are some tips...
Preventing Crime in Your Convenience Store
Threats to your convenience store have changed during the pandemic. High stress can make people do things they wouldn’t normally do, and a crisis may present a prime opportunity for criminals who were targeting your business even before the pandemic. Store managers...
Beyond “How Can I Help You?”
Even in the middle of a worldwide health crisis, customer satisfaction matters. In fact, for convenience stores like yours, it may matter now more than ever. Understanding how you can provide the best service to your customers requires you to ask questions that go...
How Training Supports Teamwork
Training and teamwork are two sides of the same coin. They may seem unrelated, but in truth they are deeply connected. Your training programs – if you’re implementing them well – will maximize team productivity. At the same time, staff members who are part of a strong...
