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Dealing with Leadership Burnout
As a convenience store leader, you want to give your best self to the store, the employees, and the customers. That’s for good reason, as morale, reputation, and trust in the company or store are all boosted under an energetic and effective leader. What many people in...
Featured Article
Dealing with Leadership Burnout
As a convenience store leader, you want to give your best self to the store, the employees, and the customers. That’s for good reason, as morale, reputation, and trust in the company or store are all boosted under an energetic and effective leader. What many people in...
Recent Articles
Proactive Conflict Management
Why can’t everyone just get along? That’s what many convenience store managers ask themselves when conflict disrupts their team’s productivity. It’s important to remember, though, that conflict in the workplace isn’t always a bad thing. Productive conflict can lead to...
Compliance Regulations: What’s Changed and What Hasn’t
If someone would have told you a few months ago that you’d be operating with markings on the floor to indicate where customers should stand, what would have you thought? If they would have said to expect fuel sales to plummet and food sales to skyrocket, what would...
Redefining “Essential” for Convenience Stores
Convenience stores are built on the concept of, not surprisingly, convenience. In the midst of this current health crisis, however, what people used to view as convenient is now essential. With customers on edge and other local businesses temporarily closed or...
Do Your Staffing Goals Focus on Attitude or Aptitude?
While your overall staffing goal is likely to maintain a full and functional staff, you’ll need to break that down into smaller goals. Start by looking at the three facets of the labor formula: recruitment, hiring, and retention. Recruitment: Competition for good...
Hidden Costs of a Negative Customer Experience
What does the customer experience look like at your store during the current health crisis? How has it changed? Before you give that too much thought, keep this in mind – the customer experience is different from customer service. Customer service is a one-on-one...
The Convenience Store Manager’s Role in Disease Prevention
In large part, disease prevention comes down to the choices individuals make both to protect themselves from getting sick, and protecting those around them if they do get sick. Convenience store managers have additional responsibilities to keep their customers and...
The Changing World of Dress Codes
With the national unemployment rate under four percent, convenience store managers are searching for creative ways to address the labor crisis. To meet your staffing goals, you will likely need to attract candidates from a larger pool, such as those of varying...
Love Is in the Air – But Is It in Your Store?
If you had to put a label on the status of the relationship you have with your customers, would you have to say, “it’s complicated”? Here’s some good news – it doesn’t have to be. There are three simple steps you and your staff can take to have successful, mutually...
Customer Loyalty Starts with Employee Training
How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...
The Ripple Effect of Gratitude
This time of year, you hear a lot about gratitude. With good reason, much of this is focused on your personal life – being thankful for family, friends, your health, and so on. There’s no doubt that showing gratitude can bring you closer to the people you care about...
Laws for Age-Restricted Sales and What They Mean to You
Every state in America has a law restricting tobacco sales. As of this year, sixteen states have enacted laws to raise the minimum age from 18 to 21. Many more localities have done the same. Even more restrictions are in the works to regulate the increasing surge of...
Take a Different Look at Your Sales Goals
Most every smart business goal you set for your store includes some tie to financial performance. Often, managers are incentivized, at least in part, by their ability to meet and exceed the sales goals set for their stores. That explains why you should be keeping a...
