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Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Dealing with Leadership Burnout
As a convenience store leader, you want to give your best self to the store, the employees, and the customers. That’s for good reason, as morale, reputation, and trust in the company or store are all boosted under an energetic and effective leader. What many people in...
Dealing with Leadership Burnout
As a convenience store leader, you want to give your best self to the store, the employees, and the customers. That’s for good reason, as morale, reputation, and trust in the company or store are all boosted under an energetic and effective leader. What many people in...
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Recent Articles
ICYMI: Most Popular Articles from Ready Convenience in 2018
Did you know that here at Ready Convenience, we publish new articles related to the convenience store industry nearly every week? It’s a lot to keep up with, so in case you missed anything, here’s a recap of our most popular articles from 2018.What Workplace...
How to Overcome the Labor Crisis
The labor pool is shrinking. Unemployment is low, businesses are growing, more students are going on to college, and another baby boomer retires every nine seconds. One study predicts that from 2017 to 2027, the nation faces a shortage of 8.2 million workers, the most...
Serving Your Internal Customers
You’ve probably already heard about the customer service training philosophy focused on the acronym GUEST. It teaches convenience store employees how to treat customers like the most important people in the store. As a convenience store manager, you should also be...
How Your Reporting Policies Lead to Harassment Prevention
You should already know how harassment laws apply to your convenience store, common myths about sexual harassment, and examples of many different types of harassment. All these topics are important for you to understand as a supervisor and to include in your...
What Workplace Harassment Looks Like
When you think about workplace harassment, you may immediately think about the most high-profile stories of sexual harassment where a man in a powerful position harasses women. While those types of stories may dominate your news feed, they are far from the only types...
Sexual Harassment Myths
Big national stories about harassment leave out a lot of details that are important to sexual harassment training in the workplace. Sometimes, this lack of information can lead to the perpetuation of myths about sexual harassment. Take a look at these common...
How Harassment Laws Affect Your Convenience Store
Convenience stores – perhaps more than other retail environments – are bound by many different laws and regulations. To stay in business, you have to comply with safety regulations, age-restricted sales laws, guidelines for lotto sales, anti-money laundering rules,...
The Trickle-Down Effect of Employee Training
In the Rocky Mountains, snow pack during the winter determines how much water is available for towns, businesses, families, ranchers, and farmers for the next summer season. This is the original “trickle-down effect,” and it has nothing to do with economics. The idea...
What Will 2018 Look Like for Your C-Store?
The new year is right around the corner, are you ready for it? In the fast-paced c-store industry, it’s challenging to keep up with the changing business climate. As you look forward to the busy month ahead and a new year right around the corner, here are some trends...
C-store Customer Loyalty Starts Outside
Customer loyalty isn’t just one thing you do. All the little things you and your staff do add up to a complete customer experience. In a convenience store with fuel service, this may have nothing to do with how your staff interacts with a customer. After all, you...
Phone Skills Training for Today’s C-store Employees
With so many alternate ways to communicate in today’s digital age, the phone line at your convenience store might be ringing less and less. It will still ring, though. When it does, it’s important your employees know how to handle calls. Keep in mind that some of your...
The Solution to Customer Complaints
Problems are inevitable in the convenience store business. Fortunately, there’s a lot you can do to avoid many common customer complaints. For example, when you're on top of staffing requirements, you can prevent problems related to being short-staffed. When you...
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