Convenience Store Blog
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Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Dealing with Leadership Burnout
As a convenience store leader, you want to give your best self to the store, the employees, and the customers. That’s for good reason, as morale, reputation, and trust in the company or store are all boosted under an energetic and effective leader. What many people in...
Dealing with Leadership Burnout
As a convenience store leader, you want to give your best self to the store, the employees, and the customers. That’s for good reason, as morale, reputation, and trust in the company or store are all boosted under an energetic and effective leader. What many people in...
Recent Posts:
Recent Articles
The Solution to Customer Complaints
Problems are inevitable in the convenience store business. Fortunately, there’s a lot you can do to avoid many common customer complaints. For example, when you're on top of staffing requirements, you can prevent problems related to being short-staffed. When you...
Inspirational Performance Management
When you hear the words “performance management,” what pops into your mind? For many, it may be related to conducting annual performance reviews or correcting poor performance. Effective “performance management” goes far beyond those types of events, though. It...
How to Run a Training Meeting
For many c-store operators, learning management systems have streamlined many important training tasks. Training administrators and managers can now assign, track, and report on training at the touch of a button. Learners can take training courses at any time, and...
How to Manage Online Training
Training industry experts expect the growth of online training to continue, with over 77 percent of U.S. companies offering online training to employees in the near future. The challenge with eLearning is the misperception that an employee is completely trained after...
Transitioning into a Leadership Position
Moving up through the ranks in a convenience store is a worthy accomplishment. It’s not easy to prove yourself to upper management and be trusted with more responsibilities. For many newly promoted assistant managers, though, the increased workload is just part of the...
The Gift of Interviewing
It’s been said that an applicant looking for a new job is like an unwrapped gift that’s been dropped on your doorstep. Some may be impressively wrapped, but with nothing much inside. Others might seem simple and ordinary on the outside, but have a wealth of offerings...
A New Approach to Staffing Challenges
What is both the greatest asset and the greatest challenge in a convenience store? If you said your team, you hit the bullseye. Staffing challenges are nothing new in this business, but it may be time for you to approach them differently. Creating and maintaining an...
A Lesson from the Heart: Keep it Simple
By Ed RosheimEffective communication can be a bit of a balancing act. You need to give enough detail to get your point across without overwhelming the person you’re talking to with too much information. This is especially true when you’re talking with employees who...
The Value of Clear Communication
Communicating is easy, but communicating effectively can be a challenge. For example, a store manager says to an employee, “Re-stock those shelves, they look awful!” Technically, that’s communication, it’s just woefully poor communication. Let’s look at it a different...
How Does Your Team Environment Stack Up?
A team is only as good as its environment. Even the best employees will fizzle out in a negative or toxic workplace. As a manager and leader, you set the tone for your c-store. Your interactions with employees, customers, and other members of the leadership team have...
What’s the Value of Teamwork in a C-store?
“Teamwork makes the dream work.” That’s a popular expression, but what does it really mean? It’s easiest to explain teamwork using a sports analogy. Take baseball, for example. Each player on the team has a different role on the field. The strengths – and weaknesses –...
Top 3 Resolutions to Improve Your Business
It’s usually easy to come up with New Year’s resolutions for your personal life – go the gym, cut the carbs, stick to the family budget, and things like that. Resolutions for your business, though, can be a little more challenging to define. Resolutions are like goals...
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