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Conduct a Training Needs Analysis
New employees bring with them an inventory of knowledge and skills, education, and experience they already possess. To train the unknown, you need to find out the breadth of that knowledge and skill and what still needs to be learned. Just be sure the training to be...
Featured Article
Conduct a Training Needs Analysis
New employees bring with them an inventory of knowledge and skills, education, and experience they already possess. To train the unknown, you need to find out the breadth of that knowledge and skill and what still needs to be learned. Just be sure the training to be...
Recent Articles
When the Shift Hits the Fan: 8 Steps to Manage Conflict
Conflict is a natural part of teamwork. The traits that make your team members unique – such as cultural background, life experience, work style, age, and personality – all affect how they get along with each other and with you. As a manager, you’re responsible for...
Cleanliness Matters
Cleanliness is one of those things that goes unnoticed until it’s too late. It’s not likely you’ll ever have a customer think to themselves, “This store is so clean!” But you can bet your bottom dollar that if you and your staff don’t pay attention to cleanliness,...
Turnover Troubles? How to Reduce Turnover in Your Operation
If turnover isn't one of your operation’s greatest ongoing challenges, you’re either operating on another planet or you’ve employed the services of a robotics company to supply quality workers. Most every store owner and manager we talk to identify the need to reduce...
How to Turn Your Future Vision into Reality
Where do you see the performance of your store in six months, one year, or even five years? Having a future vision for your convenience store helps you focus on changes you can get started on right now. Change can be challenging, though, and not just for you. Even...
Be the Leader of the Future
Where do you see yourself and your business in a year, 5 years, or even a decade from now? It might be tough to focus on the future when you’re neck deep in the operational tasks of today, but it’s a mistake not to. Set aside some time to think about what lies...
Creating an Effective Training Environment
From online training to daily coaching, your employees will be able to retain skills and knowledge better when their workplace is an effective training environment. In retail areas, it can sometimes be a challenge to create a distraction-free location for training,...
Create a Positive Environment with Human Resources Training
There’s a mantra in the service industry that goes something like this: “If you’re not serving the customer directly, you better be serving someone who is.” The quality of service your customers receive is often directly tied to your employees’ satisfaction with their...
Home Field Advantage on Every Shift
Baseball Hall of Famer Casey Stengel once said, “Managing is getting paid for home runs someone else hits.” This is true whether you’re coaching the Mets or running a convenience store. In either case, your success as a manager is based not only on the skill level of...
Safe! Spotting Safety Hazards in Your Store
Effective teams have team members who look out for each other’s safety. Teamwork is essential in maintaining a safe workplace, and vice versa. As a manager, the safety of your teammates and guests is your responsibility. Ask yourself these questions to discover hidden...
Loss Prevention Training: Minimize Your Losses
There are many factors that affect the profitability of your store. While some of these factors are outside of your control, loss prevention is not one of them. As a manager, you have an obligation to minimize loss in your store. That may seem like a tall order, but...
Get on the Fast Track with SMART Goals
A convenience store is a hectic business where day-to-day operation sometimes leaves little time for long-term planning. As a manager, though, you can't be successful by just running in place each day. To get moving, set well defined goals for every major area of your...
Implementing Your Plans for 2016
As the end of January nears, you should already have some solid plans in place for a successful year. Being an effective convenience store manager is a tough job, but with the right planning and the right skills, you can make 2016 a year for the record books. Keep...
