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Train Your Staff with the 6 Cs of Robbery Protocol
As an owner or manager of a convenience store, it’s your responsibility to take all possible steps to prevent a robbery from happening. Unfortunately, even the best prevention strategies can’t completely protect your store. You can, however, make sure your staff is...
Featured Article
Train Your Staff with the 6 Cs of Robbery Protocol
As an owner or manager of a convenience store, it’s your responsibility to take all possible steps to prevent a robbery from happening. Unfortunately, even the best prevention strategies can’t completely protect your store. You can, however, make sure your staff is...
Recent Articles
Taking Inventory of Your C-Store Training Objectives
There’s an old saying in the service industry: "Customers don’t care about what you know, they only care about what you do." And really, it's not what you do. It's almost entirely what your employees do. Your c-store training objectives go a long way in determining...
Develop Employees into Managers
Spending time to develop employees into managers is a win-win proposition. It creates a growth vehicle for hourly employees to sample management responsibilities, and it also provides much-needed relief when business increases dramatically, managers take vacations, or...
How to Lead Successful Training Sessions
Any successful training program is multi-faceted. In addition to your formal training program, short in-person training sessions with your team are critical to your team's overall success. Whether you are following up on an online PCI compliance course, training on a...
Avoid Training FAILs
Put Jon through the online tobacco compliance course: Check. Have the new cashier read the orientation manual: Check. Show Sue how to clean the hot dog machine: Check. If your day feels like a series of never-ending training to-dos, you’re probably doing it wrong....
Responsible Tobacco Sales Training
When it comes to regulated products such as tobacco, your sales strategy has as much to do with compliance as it does with the products you offer. Every state has laws restricting the sale of tobacco products to minors, and those laws mean business. Breaking them, or...
Spring Training: Set Yourself Up for a Winning Season
Baseball legend Tommy Lasorda once said, “There are three kinds of people in baseball: people who make it happen, people who watch what happens, and people who wonder what happened.” This is true in the retail and c-store industries, too. So what sets those who make...
Severe Weather Preparedness Training
As the seasons change, so do the chances of severe weather in your neighborhood. Weather events such as tornadoes and severe thunderstorms threaten not only your physical store, but also the lives of your employees and customers. Severe weather preparedness training...
Who’s Minding the Store? How to Stop Employee Theft
Employee theft always comes as a shock. After all, these people are family. But it happens—even in the best run operations. In fact, according to the United States Chamber of Commerce, 75 percent of employees steal from their workplace and most do it repeatedly. The...
