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Prepare Your Convenience Store for National Impaired Driving Month
While your convenience store may only sell alcohol for off-premise consumption, you and your team still have an important responsibility to help prevent drunk driving. If you sell to an intoxicated customer, that alcohol could lead to devastating consequences and...
Prepare Your Convenience Store for National Impaired Driving Month
While your convenience store may only sell alcohol for off-premise consumption, you and your team still have an important responsibility to help prevent drunk driving. If you sell to an intoxicated customer, that alcohol could lead to devastating consequences and...
5 Ways to Recognize Leadership Potential
For any business to grow, it needs to fill a continuing cycle of leadership positions. Most managers in the convenience store industry started out in a support position and moved their way up. Someone, somewhere along the way, saw potential in them and put it to work...
5 Ways to Recognize Leadership Potential
For any business to grow, it needs to fill a continuing cycle of leadership positions. Most managers in the convenience store industry started out in a support position and moved their way up. Someone, somewhere along the way, saw potential in them and put it to work...
Recent Posts:
Recent Articles
Is Custom Training Right for You?
Your employee training program is the backbone of your business. Without it, your employees would have no chance of success in your store. Therefore, you want to be sure you’re providing them with the best materials available in order to develop the skills they need....
LMS Reporting for Convenience Stores
Managing compliance for age-restricted sales is a big responsibility. In addition to making sure your convenience store employees are receiving the necessary training and certifications, you must also track their expirations and recertifications. At any given point in...
Training and Career Development – What’s the Difference?
While training and career development depend on each other, they are two different elements of success. Training is the process of acquiring the essential skills required for a certain job. It targets specific goals, such as understanding how to merchandise or use the...
How an LMS Solves Convenience Store Challenges
As a training manager in the convenience store industry, you’re aware of the challenges of working in a fast-paced environment. You rely on your store managers to implement the company's employee training program while juggling a myriad of day-to-day convenience store...
If You’re Not Cross Training, You’re Doing it Wrong
In the convenience store industry, flexibility isn’t just helpful, it’s a job requirement. That’s why cross training is so important. When employees are trained for more than one position, it allows you to quickly handle staffing shortages and unexpected busy times....
How Can You Help Your Employees Manage Stress?
Everyone experiences stress, and some jobs can be more stressful than others. While we can’t always control the causes of stress, we can control how we respond to them. As a convenience store manager, it’s important to not only manage stress in your own life, but also...
How to Manage Your Moonlighting Employees
About 13 million people — roughly 8.3 percent of the workers — have more than one job. Given the ever-present staffing challenges in the service industry, it's not uncommon for hourly employees to moonlight with other retail or foodservice operations, possibly even...
Cash Handling Best Practices
As a convenience store manager, your days are busy. Making cash deposits may just seem like another task on a busy to-do list. The biggest mistake you can make, however, is to treat cash handling as simply part of your routine. Follow these best practices: Stick to a...
Will Your Employees Be Ready When Severe Weather Strikes?
The past couple decades have seen a significant increase in severe weather events. According to a United Nations report, from 2000 – 2019 there were 7,348 major natural disasters around the world, as opposed to 4,212 in the previous 20-year time span. No matter where...
No Beer for You: Preventing Underage Alcohol Sales
Excessive alcohol consumption is one of the leading causes of preventable deaths, and teenagers are especially at risk. A recent National Survey on Drug Use and Health estimates that approximately 400,000 adolescents in the United States ages 12-17 have an alcohol use...
Don’t Let Summer Supply Shortages Get You Down
The inevitable increase in summer traffic to your convenience store may seem like a blessing and a curse. You’re glad that foot traffic has picked up again, but continued supply chain issues raise a whole new set of customer service issues to resolve. It’s important...
Improve Employee Performance Through Certification and Advancement
Your employees are the backbone of your convenience store, and their training determines how well they perform. You don’t want them to simply learn how to go through the motions of their jobs – you want them to become engaged and apply their training while maintaining...
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