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Summer Travelers Are On Their Way – Are You Ready?
Summer is quickly approaching, and with its arrival will come an increase in travelers visiting your convenience store on the way to their final destinations. Some may be excited about their journeys; others may be frustrated by the long hours in the car. Either way,...
Featured Article
Summer Travelers Are On Their Way – Are You Ready?
Summer is quickly approaching, and with its arrival will come an increase in travelers visiting your convenience store on the way to their final destinations. Some may be excited about their journeys; others may be frustrated by the long hours in the car. Either way,...
Recent Articles
How an LMS Solves Convenience Store Challenges
As a training manager in the convenience store industry, you’re aware of the challenges of working in a fast-paced environment. You rely on your store managers to implement the company's employee training program while juggling a myriad of day-to-day convenience store...
If You’re Not Cross Training, You’re Doing it Wrong
In the convenience store industry, flexibility isn’t just helpful, it’s a job requirement. That’s why cross training is so important. When employees are trained for more than one position, it allows you to quickly handle staffing shortages and unexpected busy times....
How Can You Help Your Employees Manage Stress?
Everyone experiences stress, and some jobs can be more stressful than others. While we can’t always control the causes of stress, we can control how we respond to them. As a convenience store manager, it’s important to not only manage stress in your own life, but also...
How to Manage Your Moonlighting Employees
About 13 million people — roughly 8.3 percent of the workers — have more than one job. Given the ever-present staffing challenges in the service industry, it's not uncommon for hourly employees to moonlight with other retail or foodservice operations, possibly even...
Cash Handling Best Practices
As a convenience store manager, your days are busy. Making cash deposits may just seem like another task on a busy to-do list. The biggest mistake you can make, however, is to treat cash handling as simply part of your routine. Follow these best practices: Stick to a...
Will Your Employees Be Ready When Severe Weather Strikes?
The past couple decades have seen a significant increase in severe weather events. According to a United Nations report, from 2000 – 2019 there were 7,348 major natural disasters around the world, as opposed to 4,212 in the previous 20-year time span. No matter where...
No Beer for You: Preventing Underage Alcohol Sales
Excessive alcohol consumption is one of the leading causes of preventable deaths, and teenagers are especially at risk. A recent National Survey on Drug Use and Health estimates that approximately 400,000 adolescents in the United States ages 12-17 have an alcohol use...
Don’t Let Summer Supply Shortages Get You Down
The inevitable increase in summer traffic to your convenience store may seem like a blessing and a curse. You’re glad that foot traffic has picked up again, but continued supply chain issues raise a whole new set of customer service issues to resolve. It’s important...
Improve Employee Performance Through Certification and Advancement
Your employees are the backbone of your convenience store, and their training determines how well they perform. You don’t want them to simply learn how to go through the motions of their jobs – you want them to become engaged and apply their training while maintaining...
Blended Learning in Your Convenience Store
Convenience stores are fast-paced environments, so it’s important to get employees trained and onto the floor quickly. However, it’s also important to make sure that they fully understand their training and are ready to provide quality service while maintaining...
Understanding LMS Benefits for Convenience Stores
With nearly 80% of companies reporting that they do at least some of their employee training online, the overall advantages of online training are no longer up for debate. Yet not all convenience store operators have implemented a learning management system (LMS) in...
Safety First: 6 Training Topics Your Employees Need
Safety should always be taken seriously. The health and safety of your employees should be one of your main concerns – after all, without your employees your stores would not be able to operate. A vast majority of employee injuries are attributed to common mistakes...
