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Custom Learning Paths You Can Implement Quickly
Your employees keep your business running, which is why it is important to invest in their success – if they’re successful, so are you. One method for increasing the likelihood of success is the development of customized learning paths to provide employees with the...
Custom Learning Paths You Can Implement Quickly
Your employees keep your business running, which is why it is important to invest in their success – if they’re successful, so are you. One method for increasing the likelihood of success is the development of customized learning paths to provide employees with the...
Summer Travelers Are On Their Way – Are You Ready?
Summer is quickly approaching, and with its arrival will come an increase in travelers visiting your convenience store on the way to their final destinations. Some may be excited about their journeys; others may be frustrated by the long hours in the car. Either way,...
Summer Travelers Are On Their Way – Are You Ready?
Summer is quickly approaching, and with its arrival will come an increase in travelers visiting your convenience store on the way to their final destinations. Some may be excited about their journeys; others may be frustrated by the long hours in the car. Either way,...
Recent Posts:
Recent Articles
Safety First: 6 Training Topics Your Employees Need
Safety should always be taken seriously. The health and safety of your employees should be one of your main concerns – after all, without your employees your stores would not be able to operate. A vast majority of employee injuries are attributed to common mistakes...
Communication Styles for Leaders
One of the key characteristics of an effective leader is flexibility. This goes beyond being able to handle unexpected circumstances or managing organizational change. To be a successful convenience store manager or leader, you also have to be flexible in your...
How Customer Loyalty Is Evolving
We all know the last few years have redefined everyone’s definition of “normal.” This has had a profound impact on convenience store customer expectations as they reevaluate their shopping and purchasing decisions. How Customers Are Evolving According to recent...
Top 10 Merchandising Mistakes for Convenience Stores
Today’s convenience store customers expect efficiency, value, and, of course, convenience. How you merchandise your products directly impacts your ability to exceed those customer expectations. Avoid these top 10 merchandising mistakes. Mismanaging first impressions....
Covering All Your Bases
With major league baseball in the spotlight lately, America’s favorite pastime is on the top of people’s minds. The great Tommy Lasorda once said, “Baseball is like driving. It’s the one that gets home safely that counts.” In baseball, just like in business, playing...
10 Ways to Promote Teamwork
What is a “team” in your convenience store? It’s not just another word for “staff.” A team is a group of people – in your case, your employees – who work together to achieve a common goal. Effective teamwork increases productivity, boosts morale, and enhances customer...
All You Need to Know to Run a Convenience Store You Learned in Kindergarten
Sometimes, and especially when you're feeling overwhelmed as a convenience store manager, reflecting on some basics of the business can help you feel re-centered, such as basic customer service skills, basic store care, and basic leadership principles. It might even...
Use It or Lose It – The Case for Refresher Training
We live in a world of information overload. With technology pushing alerts constantly and new stimuli overwhelming the senses continually, is there a limit to how much people can take in? Science tells us that while the human brain doesn’t necessarily have a storage...
Fight or Flight? Resolving Conflict in Your Operation
While some people seem to attract conflict, or purposely cause it, most people naturally try to avoid conflict in the workplace. Avoiding it though, doesn't make it go away. Opposing views can bring about productive and positive change for your operation. Yes, it’s...
Age-Restricted Sales – Are Your Employees Doing It Right?
Convenience stores conduct more ID checks than any other industry, even more than TSA. And with a large percentage of your sales coming from tobacco, beer, and lottery, you have to make sure your employees are handling age-restricted sales according to the law....
Tell Us What You Think
Remember the suggestion box? Now considered another victim of technology-based solutions, most experts have declared the suggestion box dead and gone. While this may be true, keep in mind that the reason for that old box is very much alive and kicking. Giving...
Convenience Stores Against Human Trafficking
Human trafficking can happen anywhere and, in fact, it does. According to the experts at In Our Backyard, there are cases of human trafficking in every zip code in America. About 80 percent of all trafficked individuals are female, and about 50 percent are children....
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