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Top Employee Training Trends for 2024
The convenience industry is very dynamic, and if you don’t keep up with the trends you’ll lose out. This mentality is common when running promotions, selecting new products, and laying out your store; but you should be applying it to your employee training as well!...
Featured Article
Top Employee Training Trends for 2024
The convenience industry is very dynamic, and if you don’t keep up with the trends you’ll lose out. This mentality is common when running promotions, selecting new products, and laying out your store; but you should be applying it to your employee training as well!...
Recent Articles
Get More From Your Propane Sales
Over 20 million propane tanks are sold in the United States each year. When a customer in your neighborhood has a tank on empty, you want them to think of your store first. Not only will you profit from the propane sales themselves, but every propane customer...
Proactive Guest Service
You can’t please everyone all the time. Customers will have problems sometimes – maybe the coffee doesn’t taste right, the soda machine is out of ice, the pump is going too slow, or the line is too long. The list of potential guest service problems is as diverse as...
Prepare Your Convenience Store for National Impaired Driving Month
While your convenience store may only sell alcohol for off-premise consumption, you and your team still have an important responsibility to help prevent drunk driving. If you sell to an intoxicated customer, that alcohol could lead to devastating consequences and...
‘Tis the Season for Crime
Crime increases across the board during the holiday season, and that is especially true in retail environments. Stores are busier, registers have more cash, and unsavory people just seem more brazen. Criminal Risks to Your Convenience Store The biggest risks for crime...
Don’t Scare Your Customers Away
Every year, the fall and Halloween season brings with it a rise in “Haunted House” attractions for the brave at heart. The people who attend these attractions are usually looking for a good scare. Your customers, on the other hand, are not. Your convenience store...
What Are Your Employees’ Worst Fears?
As a convenience store manager, you always want your team to be performing at its best – but sometimes employees can let their fears get in the way of success. Convenience store employees are faced with a lot of difficult situations on a daily basis. When they...
5 Training Strategies to Improve Staff Retention
Training your convenience store staff is an ongoing process, not a single event. Take a look at these five training strategies that will help you retain quality staff members. Orientation Training After a new employee is recruited, interviewed, and hired, they must be...
Leveraging the Customer Experience to Increase Sales
The customer experience is the foundation of your convenience store. Without loyal customers and positive customer experiences, your store would not survive – which is why it is important to go above and beyond providing “good customer service.” You need to provide an...
Make Refusing Alcohol Sales Easier for Your Employees
Many convenience store managers focus their alcohol sales training on how to make legal sales by asking for and checking ID. This is critical, of course, but employees also need to know what to do when they can’t make a legal sale. When it comes to refusing alcohol...
Problem-Solving at Your Fingertips
Have you considered bringing in a consultant to evaluate your store? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...
Avoiding Workplace Burnout
Have you or your employees been feeling particularly exhausted at work lately? Noticed a reduction in productivity or perhaps an increase in distancing yourself from your work and being more negative about your job? According to the World Health Organization, these...
Why Should You Invest in Training Your Employees?
When it comes to training your employees in a convenience store, there is always the question of how much time and money should be spent on training given the expected high turnover rates. However, there is a good argument to be made that doing it right the first time...
