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Set Your Leadership Goals to READ
Are you a boss, or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see...
Featured Article
Set Your Leadership Goals to READ
Are you a boss, or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see...
Recent Articles
Train Your Staff on LEAST Problem Solving
Customer service issues are inevitable in the convenience store business. Sometimes, customers have a legitimate complaint that requires your immediate attention. Other times, the issue may be minor or outside of your control entirely. No matter what the problem is,...
Leadership 101: A Commitment to Excellence
The phrase “commitment to excellence” is often associated with great leaders. But what does it really mean? To understand that, it’s helpful to take a look at what it is, and what it isn’t. What Commitment to Excellence Is Goal-based. Leaders pave their way to...
Keeping Promises to Build Customer Loyalty
Customers have a lot of expectations from convenience stores. Some are implicit, or unspoken – they expect the gas pumps to work, they expect you to carry the latest products, and they expect you to live up to being a convenient solution for their quick shopping...
Time Management for Store Managers
William Penn once said, “Time is what we want most but what we use worst.” It’s easy to feel busy, but you may be confusing the feeling of being busy with the feeling of being scattered, disorganized, or not in control of your day. The key to turning a busy day into a...
What You Need to Know about the Federal Tobacco Law
The legal age to buy tobacco was changed to 21 nationwide over a year ago. With over 375,000 tobacco retailers in the nation, this change has had a wide range of consequences that some convenience store employees are still trying to figure out. Get the facts below....
What Are Your Training Goals?
Think back on your last training session. Did you just talk about the new product promotion, or did you explain why it’s important? Did you mention customer service or just remind employees to smile? Did you tell team members exactly what you expect from them and how...
5 Benefits of Virtual Interviewing
Virtual interviewing has been around for many years, but recent events have normalized it in industries that may have never tried it before. Although you will need to meet your future convenience store employees face-to-face eventually, there are many benefits to...
The Who, What, Why, & How of Category Management
Category management for convenience stores is a multifaceted concept that involves many moving parts. Let’s break it down: Who: Category managers at a corporate level are responsible for determining what products your store will carry and how those products will be...
Be Our Takeout Guest
Convenience stores have traditionally competed with quick-serve and other restaurants for a fair share of food service business. As the demand for takeout meals continues to boom, your strategy to attract takeout guests must adapt to changes in the growing market. As...
Who Is the Most Important Person in Your Store?
You’ve probably heard this one before – “The customer’s perception is your reality.” What does that mean for convenience stores? It means that it doesn’t matter how great your processes are, how well you’ve merchandised, or where you set your prices. What matters to...
The Importance of Store Visits at Night
Store visits give convenience store district managers and other multi-unit managers a glimpse into challenges store-level employees face on any given shift. If your convenience store is open 24 hours or late into the night, it’s important to conduct store visits at...
Promoting from Within to Control Staffing Costs
You’ll decrease turnover, reduce hiring costs, and improve morale when you implement a staff development policy that focuses on promoting from within. Developing employees to build a career at your company – rather than just clock in and out every shift – will...
