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Become a Charging Destination
As electric vehicles become more popular, the need for charging stations increases. Like traditional gas pumps, electric vehicle (EV) chargers give travelers a reason to stop by your store and refuel, but it usually takes longer to fill up at a charging station than a...
Become a Charging Destination
As electric vehicles become more popular, the need for charging stations increases. Like traditional gas pumps, electric vehicle (EV) chargers give travelers a reason to stop by your store and refuel, but it usually takes longer to fill up at a charging station than a...
“Good Enough” Never Is
Do you ever look at something going on in your operation and decide that, whatever it is, it's "good enough?" As any successful store manager will tell you, "good enough" never is. You have to set the bar higher, both for your big picture goals and for the details of...
“Good Enough” Never Is
Do you ever look at something going on in your operation and decide that, whatever it is, it's "good enough?" As any successful store manager will tell you, "good enough" never is. You have to set the bar higher, both for your big picture goals and for the details of...
Recent Posts:
Recent Articles
Customer Perception Is Your Reality
There’s no question that review sites have changed how customer perception affects your business. Not only can your convenience store customers tell others what they think of you with a few clicks in an app, they can find out more about you than you may want them to...
Understanding LMS Benefits for Convenience Stores
With nearly 80% of companies reporting that they do at least some of their employee training online, the overall advantages of online training are no longer up for debate. Yet not all convenience store operators have implemented a learning management system (LMS) in...
Problem-Solving at Your Fingertips
Have you considered bringing in a consultant to evaluate your store? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...
Now Is the Right Time To Do a Safety Audit
Did you know that a worker is injured on the job every seven seconds? That adds up to 4.64 million workplace injuries in the United States each year, according to the National Safety Council. Research also suggests that almost all these injuries are preventable....
Keeping Promises to Build Customer Loyalty
Customers have a lot of expectations from convenience stores. Some are implicit, or unspoken – they expect the gas pumps to work, they expect you to carry the latest products, and they expect you to live up to being a convenient solution for their quick shopping...
What You Need to Know about the Federal Tobacco Law
The legal age to buy tobacco was changed to 21 nationwide over a year ago. With over 375,000 tobacco retailers in the nation, this change has had a wide range of consequences that some convenience store employees are still trying to figure out. Get the facts below....
The Importance of Store Visits at Night
Store visits give convenience store district managers and other multi-unit managers a glimpse into challenges store-level employees face on any given shift. If your convenience store is open 24 hours or late into the night, it’s important to conduct store visits at...
8 Workplace Hazards for Convenience Stores
Workplace hazards exist in every industry, with some types of jobs having more inherent risks than others. These eight hazards are some of the most common in the convenience store industry: Lifting and handling inventory – improper lifting or lowering of products can...
Do’s and Don’ts of Selling Alcohol
With alcohol sales on the rise, convenience store operators must focus even more on ensuring that their employees are selling alcohol responsibly and according to the law. Follow these do’s and don’ts: Do: Know the federal, state, and local laws about selling alcohol...
Biggest Compliance Risks for Convenience Stores
From workplace safety guidelines to consumer privacy regulations, convenience stores face a wide array of hidden business risks that can have costly implications. Compliance – or the lack of it – is one of these risks. In business, the term “compliance” refers to the...
Hit the Jackpot with Lottery Sales
Typically, turning a profit from lottery sales is a safe bet for convenience stores. Industry research shows that about half of all U.S. lottery tickets are sold at convenience stores, and about 95 percent of lottery ticket buyers will purchase at least one add-on...
5 Ideas to Improve Employee Morale
Convenience store employees, and employees of all essential businesses, are being asked to do more for an increasingly anxious customer base. In these unprecedented times, ongoing efforts to improve employee morale should be part of your company culture. Create a...
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