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Millennials are Changing Your Customer Base

Millennials are Changing Your Customer Base

Remember that bratty kid from years ago who made a mess at the soda machine and threw a fit until his parents caved and bought him his favorite candy bar? Well, he’s all grown up now, and he’s bringing about 83 million of his friends to the...

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Customer Perception Is Your Reality

Customer Perception Is Your Reality

There’s no question that review sites have changed how customer perception affects your business. Not only can customers tell others what they think of you with a few clicks in an app, they can find out more about you than you may want them to...

Keep Your Friends Close, and Your Competition Closer

Keep Your Friends Close, and Your Competition Closer

When The Art of War was written over 2000 years ago, out-smarting the corner store down the block wasn’t exactly what ancient military strategists had in mind. Yet “keep your friends close, and your enemies closer” rings true in the convenience...

5 Ways to Grow Customer Loyalty

5 Ways to Grow Customer Loyalty

Based on customer data for the retail industry in general, 80 percent of your business comes from 20 percent of your customers. On top of that, it’s more expensive to try to acquire new customers than it is to grow customer loyalty with the...

Grow Profits This Spring

Grow Profits This Spring

If you’re looking for the key to business success, take a look outside. Nature’s seasonal adaptations have a lot to teach us. Spring signifies new growth. Summer is analogous to expansion. Fall tells us to embrace change. And winter, as dreary...

The Great Eight for Foodservice Program Success

The Great Eight for Foodservice Program Success

When it comes to the foodservice program you offer in your convenience store, customers aren’t too demanding. All they really want is what you’ve suspected all along — a quick bite to eat. But they can get that anywhere. Why should they choose...

Top 3 Strategies to Grow C-Store Sales

Top 3 Strategies to Grow C-Store Sales

With all the talk about “growth” this spring, you may be looking at lackluster sales reports and wondering how you missed the mark. Industry reports have indicated weak growth in the convenience store industry, so it shouldn’t be too surprising...

C-Store Loyalty Programs for Today’s Customers

C-Store Loyalty Programs for Today’s Customers

You know those punch cards where a customer could earn their 10th coffee for free? On its surface, that seemed like it was telling the customer “We’re glad you’re buying your coffee here, and here’s a little something to reward your loyalty.”...

How to Grow C-Store Customer Loyalty

How to Grow C-Store Customer Loyalty

Spring has sprung! No matter where you are in the country, the change of seasons from winter to spring means the same thing: growth. When you think about growing your c-store business, the first thing you probably think of is growing your...

A Year in Review – More Lessons Learned in 2016

A Year in Review – More Lessons Learned in 2016

Last week, we reviewed the five most popular topics in our blog from 2016. This week, we’ll round out the top 10!Flex Your Leadership MusclesSuccessful leaders don’t just do one thing right, they do many things right across different levels of...

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