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Redefining “Essential” for Convenience Stores

Redefining “Essential” for Convenience Stores

Convenience stores are built on the concept of, not surprisingly, convenience. In the midst of this current health crisis, however, what people used to view as convenient is now essential. With customers on edge and other local businesses temporarily closed or...

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Biggest Compliance Risks for Convenience Stores

Biggest Compliance Risks for Convenience Stores

From workplace safety guidelines to consumer privacy regulations, convenience stores face a wide array of hidden business risks that can have costly implications. Compliance – or the lack of it – is one of these risks. In business, the term...

Competitive Advantage through Connection

Competitive Advantage through Connection

What is your competitive advantage? What can customers get from you that they can’t get from one of your competitors? Tangible items can make this list for sure – maybe you’re known for your fresh-made sandwiches, loyalty program, or the best...

Customer Perception Is Your Reality

Customer Perception Is Your Reality

There’s no question that review sites have changed how customer perception affects your business. Not only can customers tell others what they think of you with a few clicks in an app, they can find out more about you than you may want them to...

Keep Your Friends Close, and Your Competition Closer

Keep Your Friends Close, and Your Competition Closer

When The Art of War was written over 2000 years ago, out-smarting the corner store down the block wasn’t exactly what ancient military strategists had in mind. Yet “keep your friends close, and your enemies closer” rings true in the convenience...

5 Ways to Grow Customer Loyalty

5 Ways to Grow Customer Loyalty

Based on customer data for the retail industry in general, 80 percent of your business comes from 20 percent of your customers. On top of that, it’s more expensive to try to acquire new customers than it is to grow customer loyalty with the...

Grow Profits This Spring

Grow Profits This Spring

If you’re looking for the key to business success, take a look outside. Nature’s seasonal adaptations have a lot to teach us. Spring signifies new growth. Summer is analogous to expansion. Fall tells us to embrace change. And winter, as dreary...

The Great Eight for Foodservice Program Success

The Great Eight for Foodservice Program Success

When it comes to the foodservice program you offer in your convenience store, customers aren’t too demanding. All they really want is what you’ve suspected all along — a quick bite to eat. But they can get that anywhere. Why should they choose...

Top 3 Strategies to Grow C-Store Sales

Top 3 Strategies to Grow C-Store Sales

With all the talk about “growth” this spring, you may be looking at lackluster sales reports and wondering how you missed the mark. Industry reports have indicated weak growth in the convenience store industry, so it shouldn’t be too surprising...

C-Store Loyalty Programs for Today’s Customers

C-Store Loyalty Programs for Today’s Customers

You know those punch cards where a customer could earn their 10th coffee for free? On its surface, that seemed like it was telling the customer “We’re glad you’re buying your coffee here, and here’s a little something to reward your loyalty.”...

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