Convenience Store Blog
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What Do Reskilling and Upskilling Mean for Convenience Stores?
The convenience industry is constantly evolving; it’s important to make sure your employees are well-trained and prepared for anything. Advances in technology, staffing shortages, or any number of events could lead to employees needing enhanced – or even entirely new...
What Do Reskilling and Upskilling Mean for Convenience Stores?
The convenience industry is constantly evolving; it’s important to make sure your employees are well-trained and prepared for anything. Advances in technology, staffing shortages, or any number of events could lead to employees needing enhanced – or even entirely new...
Orientation Success
We’ve all heard the saying, “you never get a second chance to make a first impression.” Not only is this true with your convenience store customers, but also with new employees who are just beginning their career with you. The onboarding experience can make or break a...
Orientation Success
We’ve all heard the saying, “you never get a second chance to make a first impression.” Not only is this true with your convenience store customers, but also with new employees who are just beginning their career with you. The onboarding experience can make or break a...
Recent Posts:
Recent Articles
Don’t Scare Your Customers Away
Every year, the fall and Halloween season brings with it a rise in “Haunted House” attractions for the brave at heart. The people who attend these attractions are usually looking for a good scare. Your customers, on the other hand, are not. Your convenience store...
Safety Training for C-Stores
In a convenience store, workplace safety is about more than just minimizing accidents. It’s about fostering teamwork, protecting people, and keeping your focus where it should be – on store sales. That’s why workplace safety training for convenience stores is so...
What Are Your Employees’ Worst Fears?
As a convenience store manager, you always want your team to be performing at its best – but sometimes employees can let their fears get in the way of success. Convenience store employees are faced with a lot of difficult situations on a daily basis. When they...
5 Training Strategies to Improve Staff Retention
Training your convenience store staff is an ongoing process, not a single event. Take a look at these five training strategies that will help you retain quality staff members. Orientation Training After a new employee is recruited, interviewed, and hired, they must be...
Leveraging the Customer Experience to Increase Sales
The customer experience is the foundation of your convenience store. Without loyal customers and positive customer experiences, your store would not survive – which is why it is important to go above and beyond providing “good customer service.” You need to provide an...
How People Learn (And What That Means to You)
If you’re like most convenience store managers, your staff is diverse – different ages, backgrounds, cultures, and so on. These characteristics aren’t the only ways each employee is unique, though. Most likely, your staff has diverse learning styles, too. This is a...
Make Refusing Alcohol Sales Easier for Your Employees
Many convenience store managers focus their alcohol sales training on how to make legal sales by asking for and checking ID. This is critical, of course, but employees also need to know what to do when they can’t make a legal sale. When it comes to refusing alcohol...
Problem-Solving at Your Fingertips
Have you considered bringing in a consultant to evaluate your store? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...
Avoiding Workplace Burnout
Have you or your employees been feeling particularly exhausted at work lately? Noticed a reduction in productivity or perhaps an increase in distancing yourself from your work and being more negative about your job? According to the World Health Organization, these...
Why Should You Invest in Training Your Employees?
When it comes to training your employees in a convenience store, there is always the question of how much time and money should be spent on training given the expected high turnover rates. However, there is a good argument to be made that doing it right the first time...
Risk Vs Reward for Employee Training
The key to making smart investments is to manage risk versus reward. This is true in financial markets, and also in everyday business. For example, if you are looking at investing in a new piece of foodservice equipment, you’ll want to weigh the risk (how much it will...
Connecting the Dots Between Internal and External Customer Loyalty
Loyalty is what keeps you in business. Without the loyalty of your employees as well as your customers your business won't succeed. There are many things you can do to improve loyalty, but first you need to understand the relationship between internal and external...
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