Convenience Store Blog
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Tobacco and Alcohol Compliance Training
Alcohol and tobacco sales bring a lot of customers into your convenience store. When you factor in add-on purchases, selling these products has a significant impact on your bottom line. Your employees have a responsibility to sell alcohol and tobacco in accordance...
Tobacco and Alcohol Compliance Training
Alcohol and tobacco sales bring a lot of customers into your convenience store. When you factor in add-on purchases, selling these products has a significant impact on your bottom line. Your employees have a responsibility to sell alcohol and tobacco in accordance...
Bringing Convenience to Your Curb
Convenience stores thrive when they make it as easy as possible for customers to get what they came for. In 2022, foodservice made up 25.7% of in-store sales, according to an industry report. In order to keep that momentum going, it only makes sense to have ordering...
Bringing Convenience to Your Curb
Convenience stores thrive when they make it as easy as possible for customers to get what they came for. In 2022, foodservice made up 25.7% of in-store sales, according to an industry report. In order to keep that momentum going, it only makes sense to have ordering...
Recent Posts:
Recent Articles
Safety Training for C-Stores
In a convenience store, workplace safety is about more than just minimizing accidents. It’s about fostering teamwork, protecting people, and keeping your focus where it should be – on store sales. That’s why workplace safety training for convenience stores is so...
What Are Your Employees’ Worst Fears?
As a convenience store manager, you always want your team to be performing at its best – but sometimes employees can let their fears get in the way of success. Convenience store employees are faced with a lot of difficult situations on a daily basis. When they...
5 Training Strategies to Improve Staff Retention
Training your convenience store staff is an ongoing process, not a single event. Take a look at these five training strategies that will help you retain quality staff members. Orientation Training After a new employee is recruited, interviewed, and hired, they must be...
Leveraging the Customer Experience to Increase Sales
The customer experience is the foundation of your convenience store. Without loyal customers and positive customer experiences, your store would not survive – which is why it is important to go above and beyond providing “good customer service.” You need to provide an...
How People Learn (And What That Means to You)
If you’re like most convenience store managers, your staff is diverse – different ages, backgrounds, cultures, and so on. These characteristics aren’t the only ways each employee is unique, though. Most likely, your staff has diverse learning styles, too. This is a...
Make Refusing Alcohol Sales Easier for Your Employees
Many convenience store managers focus their alcohol sales training on how to make legal sales by asking for and checking ID. This is critical, of course, but employees also need to know what to do when they can’t make a legal sale. When it comes to refusing alcohol...
Problem-Solving at Your Fingertips
Have you considered bringing in a consultant to evaluate your store? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...
Avoiding Workplace Burnout
Have you or your employees been feeling particularly exhausted at work lately? Noticed a reduction in productivity or perhaps an increase in distancing yourself from your work and being more negative about your job? According to the World Health Organization, these...
Why Should You Invest in Training Your Employees?
When it comes to training your employees in a convenience store, there is always the question of how much time and money should be spent on training given the expected high turnover rates. However, there is a good argument to be made that doing it right the first time...
Risk Vs Reward for Employee Training
The key to making smart investments is to manage risk versus reward. This is true in financial markets, and also in everyday business. For example, if you are looking at investing in a new piece of foodservice equipment, you’ll want to weigh the risk (how much it will...
Connecting the Dots Between Internal and External Customer Loyalty
Loyalty is what keeps you in business. Without the loyalty of your employees as well as your customers your business won't succeed. There are many things you can do to improve loyalty, but first you need to understand the relationship between internal and external...
How to Prevent Fraud at Your Convenience Store
The convenience store industry has long been a target for criminals. You’re already training your staff to stay safe from obvious risks such as robbery and theft, but what about more sneaky ways your store is at risk? Credit card skimming and phone scams can also be...
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