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Summer Travelers Are On Their Way – Are You Ready?
Summer is quickly approaching, and with its arrival will come an increase in travelers visiting your convenience store on the way to their final destinations. Some may be excited about their journeys; others may be frustrated by the long hours in the car. Either way,...
Summer Travelers Are On Their Way – Are You Ready?
Summer is quickly approaching, and with its arrival will come an increase in travelers visiting your convenience store on the way to their final destinations. Some may be excited about their journeys; others may be frustrated by the long hours in the car. Either way,...
Tobacco and Alcohol Compliance Training
Alcohol and tobacco sales bring a lot of customers into your convenience store. When you factor in add-on purchases, selling these products has a significant impact on your bottom line. Your employees have a responsibility to sell alcohol and tobacco in accordance...
Tobacco and Alcohol Compliance Training
Alcohol and tobacco sales bring a lot of customers into your convenience store. When you factor in add-on purchases, selling these products has a significant impact on your bottom line. Your employees have a responsibility to sell alcohol and tobacco in accordance...
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Recent Articles
Is Craft Beer a Niche Market for You?
By design, your convenience store is a store for the masses. While you may not have everything someone needs, you most likely have something for everyone. Most stores also have products and services that target a smaller market. These are called “niche” offerings. For...
Think Outside the Help Wanted Box
Need employees? Who doesn’t these days? With today's labor market, competition for good employees is just as fierce as competition for loyal customers. To fill the open positions at your store, you have to go beyond the traditional “help wanted” system. Keep reading...
Employee Celebrations Without Competition
With staff turnover an ever-present issue for convenience stores, keeping the employees you have is just as important as recruiting and hiring the right new people. Taking the time to focus on employee celebrations will increase employee engagement and improve morale....
3-Step Plan for Effective Training
On their way from point A to point B, your customers likely pass many options for getting gas, a quick bite to eat, or other convenience items. Why should they choose your store? The answer is all around you. It’s your staff. Your team members make or break customer...
Now Is the Right Time To Do a Safety Audit
Did you know that a worker is injured on the job every seven seconds? That adds up to 4.64 million workplace injuries in the United States each year, according to the National Safety Council. Research also suggests that almost all these injuries are preventable....
Managing Turnover in Your Convenience Store
The convenience store industry has historically suffered from a high turnover rate. Changes to the labor force in the past year have put more stress on managers to retain quality employees. It's time to change your thinking on turnover at your store. Here are some...
Top 10 Characteristics of Effective Performance Reviews
Performance reviews are an important element of employee development, growth, and advancement. These reviews can sometimes be dreaded by both managers and employees alike, but it’s time for that to change. Reviews don’t have to be difficult or awkward. As a...
The Human Side of Category Management
Category management is data driven. Your category management teams looks at a variety of data sets to create a strategy for each product category. Consumer trends, purchasing history, inventory figures, profitability targets, and product turnover just scratch the...
Is Your Store the Target of a Sting? (It Should Be)
Selling tobacco or alcohol to minors is illegal, and convenience stores can face steep penalties if one of their employees is caught breaking the law. While there may have been some interruption to compliance checks during the past year or so, you can count on...
Turning Your Business Goals into Team Goals
Have you heard the expression, “the boat won’t go if we all don’t row”? Imagine a crew team where every member is rowing with strength and unity. Now imagine a team where only a few members are trying to make progress while others are either rowing in the wrong way or...
Alcohol Sales Laws You May Not Know About
The Federal Uniform Drinking Age Act of 1984 set the minimum age to purchase alcohol at 21, but that's about the only alcohol sales regulation that isn't controlled by the states. At the state and local levels, alcohol regulations vary widely. Here are a few examples...
How to be a Coach Instead of a Boss
Visualize this: you and your team meet all your goals for the quarter and when the final numbers are announced, you get drenched with a cooler of Gatorade and then lifted on to the shoulders of your best team members to the roaring cheers of your adoring fans. While...
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