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Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Reward Your Staff for Workplace Safety
Workplace safety is a critical concern of any convenience store operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers; so does the service provided to your customers....
Reward Your Staff for Workplace Safety
Workplace safety is a critical concern of any convenience store operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers; so does the service provided to your customers....
Recent Posts:
Recent Articles
Activate Your Silent Salespeople
With all the challenges you face as a convenience store manager, here’s one way you’re lucky – your customers visit your store to buy, not browse. For the most part, customers walk through your door with a specific transaction in mind – they may be pre-paying for...
Training Adult Learners
In the convenience store business, there will always be a wide age range among your employees -- from high school students to retirees and ages in between. But one thing is true about all of them: they are all adult learners. There are identifiable traits unique to...
Does “Normal” Feel Like a Moving Target?
As a convenience store manager, you already knew how to adapt to change before 2020. Now, as you’ve had to redefine “normal” so many times this year, you’re getting even better at hitting a moving target. This is the plight for many essential businesses. It’s not just...
Successfully Implementing Change in Your Convenience Store
In businesses big and small, change is inevitable. Change in your convenience store might be brought about by circumstances beyond your control, as it has this year, or you may initiate it to move the company toward its goals. No matter what you’re dealing with,...
Winning Over Health-Conscious Consumers
Since the pandemic began, many consumers have become even more focused on health and wellness, and convenience stores are eager to meet this renewed demand. Deemed essential businesses early on, convenience stores quickly adjusted their offerings to meet changing...
Mission Statements for Convenience Stores
You’re on a mission, or at least you should be. Having a mission statement for your convenience store can help keep you focused on your goals. The downside of mission statements, though, is that they’re so overused, they often end up ignored. Business and technology...
How to Win with Industry Specific Training
Not all training is created equal. In your convenience store, your employee training program must cover a wide array of content to serve everyone from new hires to managers. You have to consider compliance and human resources issues as well customer service and...
Why Employees Leave
Staffing challenges have changed in the last several months, but employee turnover in the convenience store is still a problem for managers. Creative recruitment strategies and smart hiring practices can help you fill your open spots, but then what? Understanding why...
Hit the Jackpot with Lottery Sales
Typically, turning a profit from lottery sales is a safe bet for convenience stores. Industry research shows that about half of all U.S. lottery tickets are sold at convenience stores, and about 95 percent of lottery ticket buyers will purchase at least one add-on...
What’s Your Time Management Style?
Just like all convenience store managers have a leadership style, they also have a time management style. While there are some tried-and-true time management tactics, everyone manages their time differently, and that’s okay. Take a look at these different time...
5 Ideas to Improve Employee Morale
Convenience store employees, and employees of all essential businesses, are being asked to do more for an increasingly anxious customer base. In these unprecedented times, ongoing efforts to improve employee morale should be part of your company culture. Create a...
Overcome Challenges in Convenience Store Management
Staffing issues are some of the biggest challenges in convenience store management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to staff training issues. Many...
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