Convenience Store Blog
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Become a Charging Destination
As electric vehicles become more popular, the need for charging stations increases. Like traditional gas pumps, electric vehicle (EV) chargers give travelers a reason to stop by your store and refuel, but it usually takes longer to fill up at a charging station than a...
Become a Charging Destination
As electric vehicles become more popular, the need for charging stations increases. Like traditional gas pumps, electric vehicle (EV) chargers give travelers a reason to stop by your store and refuel, but it usually takes longer to fill up at a charging station than a...
Top Employee Training Trends for 2024
The convenience industry is very dynamic, and if you don’t keep up with the trends you’ll lose out. This mentality is common when running promotions, selecting new products, and laying out your store; but you should be applying it to your employee training as well!...
Top Employee Training Trends for 2024
The convenience industry is very dynamic, and if you don’t keep up with the trends you’ll lose out. This mentality is common when running promotions, selecting new products, and laying out your store; but you should be applying it to your employee training as well!...
Recent Posts:
Recent Articles
Do Your Staffing Goals Focus on Attitude or Aptitude?
While your overall staffing goal is likely to maintain a full and functional staff, you’ll need to break that down into smaller goals. Start by looking at the three facets of the labor formula: recruitment, hiring, and retention. Recruitment: Competition for good...
Hidden Costs of a Negative Customer Experience
What does the customer experience look like at your store during the current health crisis? How has it changed? Before you give that too much thought, keep this in mind – the customer experience is different from customer service. Customer service is a one-on-one...
The Convenience Store Manager’s Role in Disease Prevention
In large part, disease prevention comes down to the choices individuals make both to protect themselves from getting sick, and protecting those around them if they do get sick. Convenience store managers have additional responsibilities to keep their customers and...
The Changing World of Dress Codes
With the national unemployment rate under four percent, convenience store managers are searching for creative ways to address the labor crisis. To meet your staffing goals, you will likely need to attract candidates from a larger pool, such as those of varying...
Love Is in the Air – But Is It in Your Store?
If you had to put a label on the status of the relationship you have with your customers, would you have to say, “it’s complicated”? Here’s some good news – it doesn’t have to be. There are three simple steps you and your staff can take to have successful, mutually...
Customer Loyalty Starts with Employee Training
How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...
What’s Your Training Foundation?
A foundation is more than just a place where something starts. It’s a base that supports growth. This is true whether you’re building a house or training your convenience store staff. So, what makes up your training foundation? Now is the perfect time to audit your...
2019’s Most Popular Convenience Store Articles
Convenience store managers are busy... but we probably didn't need to tell you that! In case you missed some of our convenience store articles last year, catch up with these top five. 1 - Basic Marketing Concepts Every Convenience Store Manager Should Know Marketing...
The Ripple Effect of Gratitude
This time of year, you hear a lot about gratitude. With good reason, much of this is focused on your personal life – being thankful for family, friends, your health, and so on. There’s no doubt that showing gratitude can bring you closer to the people you care about...
Food Service in a Convenience Economy
We are living in a convenience economy, one in which consumers demand that their shopping experiences are quick, simple, and hassle-free. This should be a natural fit for convenience stores, right? Yes, of course – as long as you and your staff deliver what customers...
What Can We Do Together?
Last week we had the privilege of participating in our 11th NACS Show. The end of the show always marks the beginning of exciting new opportunities. It also offers us time to reflect on the relationships we have cultivated and what we have accomplished over the past...
Handling Bodily Fluids and Bloodborne Pathogens
You may not think of your convenience store job as a particularly messy one, but the truth is, accidents happen. And when they do, cleaning up falls to you and your staff. Some clean-up tasks are pretty straightforward. If a customer dumps his fountain drink, that’s...
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