Convenience Store Blog
If you own or operate a C-Store, we have the resources to help you succeed. Browse our articles for ideas on convenience store management.
Our Blogs > Convenience Store Articles
Recently Published
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high maintenance. Before you do that, though, consider this:...
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high maintenance. Before you do that, though, consider this:...
“Good Enough” Never Is
Do you ever look at something going on in your operation and decide that, whatever it is, it's "good enough?" As any successful store manager will tell you, "good enough" never is. You have to set the bar higher, both for your big picture goals and for the details of...
“Good Enough” Never Is
Do you ever look at something going on in your operation and decide that, whatever it is, it's "good enough?" As any successful store manager will tell you, "good enough" never is. You have to set the bar higher, both for your big picture goals and for the details of...
Recent Posts:
Recent Articles
How Can an Industry Conference Give You a Competitive Edge?
Browsing the material about this year’s NACS show makes it pretty clear how much attending an industry conference can benefit your business. The general sessions are sure to be exciting and relevant. There are educational sessions that address most any challenge a...
Competitive Advantage through Connection
What is your competitive advantage? What can customers get from you that they can’t get from one of your competitors? Tangible items can make this list for sure – maybe you’re known for your fresh-made sandwiches, loyalty program, or the best car wash in town. Those...
Keep Your Friends Close, and Your Competition Closer
When The Art of War was written over 2000 years ago, out-smarting the corner store down the block wasn’t exactly what ancient military strategists had in mind. Yet “keep your friends close, and your enemies closer” rings true in the convenience store industry today....
Basic Training
Are you looking for a new approach to customer service? Before you look too far, you may first want to examine your current practices. Sometimes, the pursuit of something new causes managers to forget about basic principles of customer service and employee training...
How to Overcome the Labor Crisis
The labor pool is shrinking. Unemployment is low, businesses are growing, more students are going on to college, and another baby boomer retires every nine seconds. One study predicts that from 2017 to 2027, the nation faces a shortage of 8.2 million workers, the most...
Serving Your Internal Customers
You’ve probably already heard about the customer service training philosophy focused on the acronym GUEST. It teaches convenience store employees how to treat customers like the most important people in the store. As a convenience store manager, you should also be...
Grow Profits This Spring
If you’re looking for the key to business success, take a look outside. Nature’s seasonal adaptations have a lot to teach us. Spring signifies new growth. Summer is analogous to expansion. Fall tells us to embrace change. And winter, as dreary as it can be, reminds us...
How Your Reporting Policies Lead to Harassment Prevention
You should already know how harassment laws apply to your convenience store, common myths about sexual harassment, and examples of many different types of harassment. All these topics are important for you to understand as a supervisor and to include in your...
What Workplace Harassment Looks Like
When you think about workplace harassment, you may immediately think about the most high-profile stories of sexual harassment where a man in a powerful position harasses women. While those types of stories may dominate your news feed, they are far from the only types...
Sexual Harassment Myths
Big national stories about harassment leave out a lot of details that are important to sexual harassment training in the workplace. Sometimes, this lack of information can lead to the perpetuation of myths about sexual harassment. Take a look at these common...
How Harassment Laws Affect Your Convenience Store
Convenience stores – perhaps more than other retail environments – are bound by many different laws and regulations. To stay in business, you have to comply with safety regulations, age-restricted sales laws, guidelines for lotto sales, anti-money laundering rules,...
The Trickle-Down Effect of Employee Training
In the Rocky Mountains, snow pack during the winter determines how much water is available for towns, businesses, families, ranchers, and farmers for the next summer season. This is the original “trickle-down effect,” and it has nothing to do with economics. The idea...
Want More Blogs?
We’ve got a ton of great content, ready to hit your inbox. Sign up to never miss an article!
