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Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Reward Your Staff for Workplace Safety
Workplace safety is a critical concern of any convenience store operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers; so does the service provided to your customers....
Reward Your Staff for Workplace Safety
Workplace safety is a critical concern of any convenience store operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers; so does the service provided to your customers....
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Recent Articles
ICYMI: Most Popular Articles from Ready Convenience in 2018
Did you know that here at Ready Convenience, we publish new articles related to the convenience store industry nearly every week? It’s a lot to keep up with, so in case you missed anything, here’s a recap of our most popular articles from 2018.What Workplace...
How Can an Industry Conference Give You a Competitive Edge?
Browsing the material about this year’s NACS show makes it pretty clear how much attending an industry conference can benefit your business. The general sessions are sure to be exciting and relevant. There are educational sessions that address most any challenge a...
Competitive Advantage through Connection
What is your competitive advantage? What can customers get from you that they can’t get from one of your competitors? Tangible items can make this list for sure – maybe you’re known for your fresh-made sandwiches, loyalty program, or the best car wash in town. Those...
Keep Your Friends Close, and Your Competition Closer
When The Art of War was written over 2000 years ago, out-smarting the corner store down the block wasn’t exactly what ancient military strategists had in mind. Yet “keep your friends close, and your enemies closer” rings true in the convenience store industry today....
Basic Training
Are you looking for a new approach to customer service? Before you look too far, you may first want to examine your current practices. Sometimes, the pursuit of something new causes managers to forget about basic principles of customer service and employee training...
How to Overcome the Labor Crisis
The labor pool is shrinking. Unemployment is low, businesses are growing, more students are going on to college, and another baby boomer retires every nine seconds. One study predicts that from 2017 to 2027, the nation faces a shortage of 8.2 million workers, the most...
Serving Your Internal Customers
You’ve probably already heard about the customer service training philosophy focused on the acronym GUEST. It teaches convenience store employees how to treat customers like the most important people in the store. As a convenience store manager, you should also be...
Grow Profits This Spring
If you’re looking for the key to business success, take a look outside. Nature’s seasonal adaptations have a lot to teach us. Spring signifies new growth. Summer is analogous to expansion. Fall tells us to embrace change. And winter, as dreary as it can be, reminds us...
How Your Reporting Policies Lead to Harassment Prevention
You should already know how harassment laws apply to your convenience store, common myths about sexual harassment, and examples of many different types of harassment. All these topics are important for you to understand as a supervisor and to include in your...
What Workplace Harassment Looks Like
When you think about workplace harassment, you may immediately think about the most high-profile stories of sexual harassment where a man in a powerful position harasses women. While those types of stories may dominate your news feed, they are far from the only types...
Sexual Harassment Myths
Big national stories about harassment leave out a lot of details that are important to sexual harassment training in the workplace. Sometimes, this lack of information can lead to the perpetuation of myths about sexual harassment. Take a look at these common...
How Harassment Laws Affect Your Convenience Store
Convenience stores – perhaps more than other retail environments – are bound by many different laws and regulations. To stay in business, you have to comply with safety regulations, age-restricted sales laws, guidelines for lotto sales, anti-money laundering rules,...
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