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“Good Enough” Never Is
Do you ever look at something going on in your operation and decide that, whatever it is, it's "good enough?" As any successful store manager will tell you, "good enough" never is. You have to set the bar higher, both for your big picture goals and for the details of...
“Good Enough” Never Is
Do you ever look at something going on in your operation and decide that, whatever it is, it's "good enough?" As any successful store manager will tell you, "good enough" never is. You have to set the bar higher, both for your big picture goals and for the details of...
Stop Your Store from Selling Alcohol to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...
Stop Your Store from Selling Alcohol to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...
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Recent Articles
Convenience Store Recruitment Tactics to Grow Your Team
Convenience stores rely on front-line employees to promote products, make sales, and deliver exceptional service. Finding the best employees to fulfill these roles can be tough, especially in today’s job market. If you’re having trouble finding the right employees for...
What Will 2018 Look Like for Your C-Store?
The new year is right around the corner, are you ready for it? In the fast-paced c-store industry, it’s challenging to keep up with the changing business climate. As you look forward to the busy month ahead and a new year right around the corner, here are some trends...
How to Choose the Right Training Partner
What’s the difference between a vendor and a partner? Vendors sell what you think you want, partners deliver what you need. Vendors talk, partners listen. Vendors produce products, partners create solutions. This is all true whether you’re adding a new product line or...
One Word: Gratitude
Last week we once again had the honor of exhibiting at the NACS Show, and as always it was a remarkable experience. The event held true to its theme – “Connect” – and we were privileged to share ideas with hundreds of c-store pros. So much preparation goes into an...
Chicago!
After 51 weeks or so of planning, we’re finally here at the NACS show! This year’s theme is “Connect,” and we plan to do just that. What does connecting mean to us?First, connecting means sharing. We love talking about our suite of e-learning solutions for the...
Connecting in Chicago
What does it mean to “connect”? In today’s social media-driven world, making a “connection” has taken on a whole new meaning. Businesses are sometimes more likely to measure connection based how many followers they have or how many likes they got on their latest post....
C-store Customer Loyalty Starts Outside
Customer loyalty isn’t just one thing you do. All the little things you and your staff do add up to a complete customer experience. In a convenience store with fuel service, this may have nothing to do with how your staff interacts with a customer. After all, you...
Phone Skills Training for Today’s C-store Employees
With so many alternate ways to communicate in today’s digital age, the phone line at your convenience store might be ringing less and less. It will still ring, though. When it does, it’s important your employees know how to handle calls. Keep in mind that some of your...
The Solution to Customer Complaints
Problems are inevitable in the convenience store business. Fortunately, there’s a lot you can do to avoid many common customer complaints. For example, when you're on top of staffing requirements, you can prevent problems related to being short-staffed. When you...
Loss Prevention at the Back Door
Profitability, at its core, is a very simple concept – your gains must be greater than your losses. In a convenience store, how much you make in net sales can be easily wiped out by too many losses. Loss prevention is just as important as sales generation. In almost...
Protecting Customer Data with PCI Compliance Training
Retailers get a bad rap when it comes to press about credit card security breaches. In truth, according to the National Retail Federation, data breaches at retailers account for only about 24 percent of overall incidents. Not every incident is a huge breach of data....
Inspirational Performance Management
When you hear the words “performance management,” what pops into your mind? For many, it may be related to conducting annual performance reviews or correcting poor performance. Effective “performance management” goes far beyond those types of events, though. It...
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