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Overcome Challenges in Convenience Store Management

Overcome Challenges in Convenience Store Management

Staffing issues are some of the biggest challenges in convenience store management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to staff training issues. Many...

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Overcome Challenges in Convenience Store Management

Staffing issues are some of the biggest challenges in convenience store management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to staff training issues. Many...

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Soft Skills Training Every C-Store Employee Needs

Soft Skills Training Every C-Store Employee Needs

An effective convenience store training program covers a lot of ground. Your employees obviously need to be trained on equipment specific to your business, compliance topics such as age-restricted sales, and safety issues such as robbery and skimming prevention. These...

Redefining “Essential” for Convenience Stores

Redefining “Essential” for Convenience Stores

Convenience stores are built on the concept of, not surprisingly, convenience. In the midst of this current health crisis, however, what people used to view as convenient is now essential. With customers on edge and other local businesses temporarily closed or...

Proactive Guest Service

Proactive Guest Service

You can’t please everyone all the time. Customers will have problems sometimes – maybe the coffee doesn’t taste right, the soda machine is out of ice, the pump is going too slow, or the line is too long. The list of potential guest service problems is as diverse as...

How to Grow Your Team in a Tight Labor Market

How to Grow Your Team in a Tight Labor Market

Turnover rates in the convenience store industry have always been high, and with unemployment rates historically low nationwide right now, your staffing challenges have probably continued to weigh on you. Creative recruitment strategies and smart hiring practices can...

10 Ways Managers Promote Teamwork

10 Ways Managers Promote Teamwork

What is a “team” in your convenience store? It’s not just another word for “staff.” A team is a group of people – in your case, your employees – who work together to achieve a common goal. Take a look at the different ways you can promote teamwork in your convenience...

5 Elements of a Productive Work Environment

5 Elements of a Productive Work Environment

As a leader, you set the tone in your convenience store. You create an environment that is either toxic and on the constant brink of failure, or one that is productive and setup for success. A productive work environment boosts employee performance, increases staff...

Use It or Lose It – The Case for Refresher Training

Use It or Lose It – The Case for Refresher Training

​We live in a world of information overload. With technology pushing alerts constantly and new stimuli overwhelming the senses continually, is there a limit to how much people can take in? Science tells us that while the human brain doesn’t necessarily have a storage...

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