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5 Trends in Convenience Store Food Offerings
What’s fueling a rise in convenience store profits? It’s not actually fuel, it’s food. Convenience stores across the country have been doing more to invite their fuel-only customers inside the store where higher profit margin food selections await – and those efforts...
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5 Trends in Convenience Store Food Offerings
What’s fueling a rise in convenience store profits? It’s not actually fuel, it’s food. Convenience stores across the country have been doing more to invite their fuel-only customers inside the store where higher profit margin food selections await – and those efforts...
Recent Articles
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. This holds true for c-store interviews, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
Creating a Positive First Impression
Like a field in baseball, the condition of your store affects how well you and your team perform. Think of it this way – your success depends on the perceptions customers form about your operation. Like the saying goes, you never get a second chance to make a positive...
Tips for Trade Show Networking
Over 20,000 people are expected to attend this year’s NACS Show in Atlanta Oct. 3-6th. Educational sessions will cover a range of topics from data security to customer engagement. The expo halls have over a thousand exhibitors. (You can find us in Booth B3749 – we...
Set Your Leadership Goals to READ
Are you a boss, or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see...
Providing a Great Guest Experience with Self-Checkout
Self-checkout stations are appearing in more and more convenience stores across the country, and for good reason. They let you move employees away from the front of the store to other positions where you may need help, and some customers prefer using them over...
From Boomers to GenZ: The Future of the C-Store Workforce
If you’re like most convenience store managers, your workforce might look like a multi-generational family tree. It’s common for c-stores to employ people of all different ages and generations, from Baby Boomers to GenZ. All these employees have some things in common,...
Stocking the Shelves: It’s the Little Things
To build the best experience possible for your customers, you want to make sure everything in your store is as good as it can be. You have great employees, a great store layout, and an amazing selection of products – but are those same products being displayed as...
Fuel Station Operator Training: Your Business Depends On It
Anyone in the convenience store industry already knows, at least on some level, the dangers that go along with operating a fuel station. Gasoline is classified as a Class 3 Hazard, and with that classification comes restrictions and special safety requirements. As a...
Safety First: Keeping Your Cleaning Record Spotless
Having a clean store is not only one of the best ways to keep customers happy and coming back, but also a great way to ensure your store is safe for both customers and employees. But are your employees keeping things as clean as they should be, and more importantly,...
Anti-Money Laundering Training: Protecting Your Business
Your convenience store may feel like a small neighborhood store, but if you process money orders at your location, you’re part of a currency system with global connections. The sale of money orders is an important service to offer your customers and it’s one that...
Safety First: Help Your Employees Prevent Robberies
As a convenience store manager, a robbery occurring in your store is probably one of your worst nightmares, and for good reason. Robberies can harm customers and employees both physically and mentally, cause property damage, and cause countless other issues. ...
Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...