Convenience Store Blog
If you own or operate a C-Store, we have the resources to help you succeed. Browse our articles for ideas on convenience store management.
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Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. This holds true for c-store interviews, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. This holds true for c-store interviews, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
Creating a Positive First Impression
Like a field in baseball, the condition of your store affects how well you and your team perform. Think of it this way – your success depends on the perceptions customers form about your operation. Like the saying goes, you never get a second chance to make a positive...
Creating a Positive First Impression
Like a field in baseball, the condition of your store affects how well you and your team perform. Think of it this way – your success depends on the perceptions customers form about your operation. Like the saying goes, you never get a second chance to make a positive...
Recent Posts:
Recent Articles
Turnover Troubles? How to Reduce Turnover in Your Operation
If turnover isn't one of your operation’s greatest ongoing challenges, you’re either operating on another planet or you’ve employed the services of a robotics company to supply quality workers. Most every store owner and manager we talk to identify the need to reduce...
What We Brought Home from Atlanta
October has come and gone again, so quickly. We started preparing for the NACS show back in January, and before we knew it, it was time for our team to take off for this year’s show in Atlanta. The planning, the budget, our itinerary… everything clicked perfectly and...
How to Turn Your Future Vision into Reality
Where do you see the performance of your store in six months, one year, or even five years? Having a future vision for your convenience store helps you focus on changes you can get started on right now. Change can be challenging, though, and not just for you. Even...
Be the Leader of the Future
Where do you see yourself and your business in a year, 5 years, or even a decade from now? It might be tough to focus on the future when you’re neck deep in the operational tasks of today, but it’s a mistake not to. Set aside some time to think about what lies...
Creating an Effective Training Environment
From online training to daily coaching, your employees will be able to retain skills and knowledge better when their workplace is an effective training environment. In retail areas, it can sometimes be a challenge to create a distraction-free location for training,...
Transforming Training Techniques
Ask any convenience store manager how things are going, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? C-store managers have many responsibilities,...
Create a Positive Environment with Human Resources Training
There’s a mantra in the service industry that goes something like this: “If you’re not serving the customer directly, you better be serving someone who is.” The quality of service your customers receive is often directly tied to your employees’ satisfaction with their...
Cyber Security Training for C-stores
If you’ve been in this business for any time at all, you’re probably well-versed on traditional store security. You likely have cameras to deter theft, and you and your staff are trained to handle things like shoplifting or even robbery. In today’s digital age,...
Home Field Advantage on Every Shift
Baseball Hall of Famer Casey Stengel once said, “Managing is getting paid for home runs someone else hits.” This is true whether you’re coaching the Mets or running a convenience store. In either case, your success as a manager is based not only on the skill level of...
Safe! Spotting Safety Hazards in Your Store
Effective teams have team members who look out for each other’s safety. Teamwork is essential in maintaining a safe workplace, and vice versa. As a manager, the safety of your teammates and guests is your responsibility. Ask yourself these questions to discover hidden...
Loss Prevention Training: Minimize Your Losses
There are many factors that affect the profitability of your store. While some of these factors are outside of your control, loss prevention is not one of them. As a manager, you have an obligation to minimize loss in your store. That may seem like a tall order, but...
Cash Handling Training for Convenience Store Managers
As a convenience store manager, your days are busy. From staffing issues to operational challenges to making sure your customers are receiving excellent service, you’re juggling quite a bit. For many managers, making cash deposits is another task on a busy to-do list....
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