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5 Trends in Convenience Store Food Offerings
What’s fueling a rise in convenience store profits? It’s not actually fuel, it’s food. Convenience stores across the country have been doing more to invite their fuel-only customers inside the store where higher profit margin food selections await – and those efforts...
5 Trends in Convenience Store Food Offerings
What’s fueling a rise in convenience store profits? It’s not actually fuel, it’s food. Convenience stores across the country have been doing more to invite their fuel-only customers inside the store where higher profit margin food selections await – and those efforts...
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high-maintenance. Before you do that, though, consider this:...
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high-maintenance. Before you do that, though, consider this:...
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Set Your Leadership Goals to READ
Are you a boss, or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see...
Providing a Great Guest Experience with Self-Checkout
Self-checkout stations are appearing in more and more convenience stores across the country, and for good reason. They let you move employees away from the front of the store to other positions where you may need help, and some customers prefer using them over...
From Boomers to GenZ: The Future of the C-Store Workforce
If you’re like most convenience store managers, your workforce might look like a multi-generational family tree. It’s common for c-stores to employ people of all different ages and generations, from Baby Boomers to GenZ. All these employees have some things in common,...
Stocking the Shelves: It’s the Little Things
To build the best experience possible for your customers, you want to make sure everything in your store is as good as it can be. You have great employees, a great store layout, and an amazing selection of products – but are those same products being displayed as...
Fuel Station Operator Training: Your Business Depends On It
Anyone in the convenience store industry already knows, at least on some level, the dangers that go along with operating a fuel station. Gasoline is classified as a Class 3 Hazard, and with that classification comes restrictions and special safety requirements. As a...
Safety First: Keeping Your Cleaning Record Spotless
Having a clean store is not only one of the best ways to keep customers happy and coming back, but also a great way to ensure your store is safe for both customers and employees. But are your employees keeping things as clean as they should be, and more importantly,...
Anti-Money Laundering Training: Protecting Your Business
Your convenience store may feel like a small neighborhood store, but if you process money orders at your location, you’re part of a currency system with global connections. The sale of money orders is an important service to offer your customers and it’s one that...
Safety First: Help Your Employees Prevent Robberies
As a convenience store manager, a robbery occurring in your store is probably one of your worst nightmares, and for good reason. Robberies can harm customers and employees both physically and mentally, cause property damage, and cause countless other issues. ...
Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Dealing with Leadership Burnout
As a convenience store leader, you want to give your best self to the store, the employees, and the customers. That’s for good reason, as morale, reputation, and trust in the company or store are all boosted under an energetic and effective leader. What many people in...
Convenience Store Training & Teamwork
Your convenience store training has two primary goals. First is to ensure employees are following store procedures and are working in compliance with regulating laws. Good compliance training and new employee orientation programs can usually take care of your...
How Training Accessibility Expands the Talent Pool
As the manager of a convenience store, you want to do what’s best for the store. This often means making sure you have the best equipment, the best layout, and of course, the best employees. Naturally you want to hire people you think would be best suited to work in...
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