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Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high-maintenance. Before you do that, though, consider this:...
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high-maintenance. Before you do that, though, consider this:...
Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
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Recent Articles
Training Increases Retention at Convenience Stores
Everyone wants to make a good first impression, and that extends to businesses and stores, too. Many convenience stores are struggling with retaining their employees, especially after the Great Resignation, and these first impressions are often part of the problem. If...
What Alcohol Awareness Month Means to Convenience Stores
Alcohol Awareness Month is just around the corner in April. Created by the National Council on Alcoholism and Drug Dependence in 1987, the focus of this campaign is to bring awareness to alcoholism and recovery. Alcohol overconsumption is a societal problem, and all...
Assessing Knowledge Gaps in Your Convenience Store
As a convenience store manager, you know that working in a store requires a lot more effort and knowledge than most people expect. This is why it’s important to continually assess your knowledge gaps, and those of your employees. If any lack of knowledge is holding...
Looking Good! Appearance Standards in Your C-Store
Appearance standards and customer service go hand in hand. Customers want to be greeted by employees who are well groomed and in uniform. They want to fuel up at a neat and tidy pump area. They want to quickly find items in organized and well-stock shelves. And, of...
Hiring for Soft Skills in Convenience Stores
Soft skills can be incredibly important to have in convenience stores, especially when maintaining customer satisfaction. Unlike hard skills, soft skills aren’t necessarily something you can easily train your new recruits on. This makes it very important to hire...
Spread the Love with Employee Appreciation
With the holiday of love just a few days away, you are probably focused on making the people in your personal life feel appreciated. When the roses and chocolate are behind you, you may want to turn your attention to your convenience store staff. Studies suggest that...
How to Effectively Manage Corrective Action
Every organization, at some point in time, has to deal with employees who cause problems in the workplace. As a convenience store manager, it's your responsibility to handle these situations when they occur. Corrective action can be utilized to help employees improve...
5 Ways to Grow Customer Loyalty
Based on customer data for the retail industry in general, 80 percent of your business comes from 20 percent of your customers. On top of that, it’s more expensive to try to acquire new customers than it is to grow customer loyalty with the people already visiting...
Alcohol Sales Trends and Training for Convenience Stores
Alcohol sales can be a challenging, yet important, category for convenience stores. Between deciding what to keep in stock and ensuring all your employees are compliant with alcohol sales, there’s a lot to look out for. By staying on top of the alcohol sales trends,...
Top 10 Leadership Development Goals for Convenience Store Leaders
Effective leadership isn’t stagnant. It’s dynamic, constantly fluctuating and shifting with the needs of its environment. In order to change and grow stronger in your skills as a convenience store leader, you need to define your own leadership development goals. Be...
Level Up Your Leadership Skills
John F. Kennedy once said, "Leadership and learning are indispensable to each other." As a leader in the convenience industry, you already know you need to be up-to-date on all the current market trends. However, to be a great leader it’s also important that you never...
5 Steps to Resolution Success
Albert Einstein once said, “If you want to live a happy life, tie it to a goal, not to people or objects.” That’s excellent advice, especially this time of year. What are your resolutions for the new year? How do they affect your performance as a leader? How will they...
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