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Summer Travelers Are On Their Way – Are You Ready?
Summer is quickly approaching, and with its arrival will come an increase in travelers visiting your convenience store on the way to their final destinations. Some may be excited about their journeys; others may be frustrated by the long hours in the car. Either way,...
Summer Travelers Are On Their Way – Are You Ready?
Summer is quickly approaching, and with its arrival will come an increase in travelers visiting your convenience store on the way to their final destinations. Some may be excited about their journeys; others may be frustrated by the long hours in the car. Either way,...
Tobacco and Alcohol Compliance Training
Alcohol and tobacco sales bring a lot of customers into your convenience store. When you factor in add-on purchases, selling these products has a significant impact on your bottom line. Your employees have a responsibility to sell alcohol and tobacco in accordance...
Tobacco and Alcohol Compliance Training
Alcohol and tobacco sales bring a lot of customers into your convenience store. When you factor in add-on purchases, selling these products has a significant impact on your bottom line. Your employees have a responsibility to sell alcohol and tobacco in accordance...
Recent Posts:
Recent Articles
10 Ways to Promote Teamwork
What is a “team” in your convenience store? It’s not just another word for “staff.” A team is a group of people – in your case, your employees – who work together to achieve a common goal. Effective teamwork increases productivity, boosts morale, and enhances customer...
All You Need to Know to Run a Convenience Store You Learned in Kindergarten
Sometimes, and especially when you're feeling overwhelmed as a convenience store manager, reflecting on some basics of the business can help you feel re-centered, such as basic customer service skills, basic store care, and basic leadership principles. It might even...
Use It or Lose It – The Case for Refresher Training
We live in a world of information overload. With technology pushing alerts constantly and new stimuli overwhelming the senses continually, is there a limit to how much people can take in? Science tells us that while the human brain doesn’t necessarily have a storage...
Fight or Flight? Resolving Conflict in Your Operation
While some people seem to attract conflict, or purposely cause it, most people naturally try to avoid conflict in the workplace. Avoiding it though, doesn't make it go away. Opposing views can bring about productive and positive change for your operation. Yes, it’s...
Age-Restricted Sales – Are Your Employees Doing It Right?
Convenience stores conduct more ID checks than any other industry, even more than TSA. And with a large percentage of your sales coming from tobacco, beer, and lottery, you have to make sure your employees are handling age-restricted sales according to the law....
Tell Us What You Think
Remember the suggestion box? Now considered another victim of technology-based solutions, most experts have declared the suggestion box dead and gone. While this may be true, keep in mind that the reason for that old box is very much alive and kicking. Giving...
Convenience Stores Against Human Trafficking
Human trafficking can happen anywhere and, in fact, it does. According to the experts at In Our Backyard, there are cases of human trafficking in every zip code in America. About 80 percent of all trafficked individuals are female, and about 50 percent are children....
Preventing Harassment in the Workplace
There are many misconceptions about harassment in the workplace. In addition to a company-wide harassment training program, be sure to address these common myths and facts with your convenience store employees. Facts & Myths about Harassment in C-Stores Myth #1:...
Get More From Your Propane Sales
Over 20 million propane tanks are sold in the United States each year. When a customer in your neighborhood has a tank on empty, you want them to think of your store first. Not only will you profit from the propane sales themselves, but every propane customer...
Proactive Guest Service
You can’t please everyone all the time. Customers will have problems sometimes – maybe the coffee doesn’t taste right, the soda machine is out of ice, the pump is going too slow, or the line is too long. The list of potential guest service problems is as diverse as...
‘Tis the Season for Crime
Crime increases across the board during the holiday season, and that is especially true in retail environments. Stores are busier, registers have more cash, and unsavory people just seem more brazen. Criminal Risks to Your Convenience Store The biggest risks for crime...
Don’t Scare Your Customers Away
Every year, the fall and Halloween season brings with it a rise in “Haunted House” attractions for the brave at heart. The people who attend these attractions are usually looking for a good scare. Your customers, on the other hand, are not. Your convenience store...
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