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Risk Factors for Foodborne Illness (and How to Avoid Them)

Risk Factors for Foodborne Illness (and How to Avoid Them)

Offering foodservice options in your convenience store can mean a big increase in profits. That potential reward, however, comes with potential risk. If food is served and sold on your premises, you and your staff have a responsibility to ensure...

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How Training Supports Teamwork

Training and teamwork are two sides of the same coin. They may seem unrelated, but in truth they are deeply connected. Your training programs – if you’re implementing them well – will maximize team productivity. At the same time, staff members...

What Are Your Training Goals?

Think back on your last training session. Did you just talk about the new product promotion, or did you explain why it’s important? Did you mention customer service or just remind employees to smile? Did you tell team members exactly what you...

How Consumer Demographics Shape Your Business

Every business is affected by consumer demographics, some more than other and some in different ways than others. Let’s take a look at a few general consumer demographics nationwide: Age & Generation As the population ages, the buying...

Controlling Costs in Your Convenience Store

When it comes to controlling costs in a convenience store, it's not just the dollars flying out the window that will get you. Sometimes, it's the less obvious things that will keep you from reaching your short and long term goals. Of course you...

Smart Team Building

With baseball season starting up, now is the perfect time to focus on your team. Just like in America's favorite past time, your success as a manager depends on the effectiveness of your team. The people you recruit for your team are just as...

Customer Service Under the Canopy

Approximately 40 million people fuel up their cars every day, and most of those sales take place in a convenience store just like yours. With the convenience of pay-at-the-pump, about half of your fuel customers never walk into your store, but...

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