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Customer Loyalty Starts with Employee Training

Customer Loyalty Starts with Employee Training

How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...

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Is Your Staff Ready for a Fuel Spill?

Is Your Staff Ready for a Fuel Spill?

A fuel spill is a serious safety hazard at convenience store gas pumps. Most stores will experience small spills frequently, while large and potentially catastrophic spills are much less common. Causes of spills range from small drops or splashes of fuel during fill...

What’s Your Training Foundation?

What’s Your Training Foundation?

A foundation is more than just a place where something starts. It’s a base that supports growth. This is true whether you’re building a house or training your convenience store staff. So, what makes up your training foundation? Now is the perfect time to audit your...

2019’s Most Popular Convenience Store Articles

2019’s Most Popular Convenience Store Articles

Convenience store managers are busy... but we probably didn't need to tell you that! In case you missed some of our convenience store articles last year, catch up with these top five. 1 - Basic Marketing Concepts Every Convenience Store Manager Should Know Marketing...

Mission Critical: Top 5 Training Programs for 2020

Mission Critical: Top 5 Training Programs for 2020

What are your 2020 training goals? How well you train your employees can make or break your future success. As you make your plans, take a look at the general training topics our clients are showing the most interest in as we head into the new year: Leadership...

Orientation Success

Orientation Success

You never get a second chance to make a first impression – this is true with your convenience store customers and also with new employees who are just starting their career with you. A successful orientation program is an important first start of an employee’s time...

How People Learn (And What That Means to You)

How People Learn (And What That Means to You)

If you’re like most convenience store managers, your staff is diverse – different ages, backgrounds, cultures, and so on. These characteristics aren’t the only ways each employee is unique, though. Most likely, your staff has diverse learning styles, too. This is a...

‘Tis the Season for Crime

‘Tis the Season for Crime

​It may be fun to say “Trick or treat” this time of year, but the reality for convenience store operators is that the time for tricks of the criminal sort is just getting started. Crime increases across the board during the holiday season, and that is especially true...

The Who, What, Why, & How of Category Management

The Who, What, Why, & How of Category Management

​Category management for convenience stores is a multifaceted concept that involves many moving parts. Let’s break it down: Who: Category managers at a corporate level are responsible for determining what products your store will carry and how those products will be...

Handling Bodily Fluids and Bloodborne Pathogens

Handling Bodily Fluids and Bloodborne Pathogens

You may not think of your convenience store job as a particularly messy one, but the truth is, accidents happen. And when they do, cleaning up falls to you and your staff. Some clean-up tasks are pretty straightforward. If a customer dumps his...

A New Spin on Customer Service Training

A New Spin on Customer Service Training

“The customer is our top priority.” “We always strive to deliver excellent service.” “If we don’t take care of our customer, someone else will.” How many times have you heard customer service mantras like these or repeated them to your...

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