Convenience Store Blog
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Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high maintenance. Before you do that, though, consider this:...
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high maintenance. Before you do that, though, consider this:...
Stop Your Store from Selling Alcohol to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...
Stop Your Store from Selling Alcohol to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...
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Recent Articles
Connecting in Chicago
What does it mean to “connect”? In today’s social media-driven world, making a “connection” has taken on a whole new meaning. Businesses are sometimes more likely to measure connection based how many followers they have or how many likes they got on their latest post....
C-store Customer Loyalty Starts Outside
Customer loyalty isn’t just one thing you do. All the little things you and your staff do add up to a complete customer experience. In a convenience store with fuel service, this may have nothing to do with how your staff interacts with a customer. After all, you...
Phone Skills Training for Today’s C-store Employees
With so many alternate ways to communicate in today’s digital age, the phone line at your convenience store might be ringing less and less. It will still ring, though. When it does, it’s important your employees know how to handle calls. Keep in mind that some of your...
The Solution to Customer Complaints
Problems are inevitable in the convenience store business. Fortunately, there’s a lot you can do to avoid many common customer complaints. For example, when you're on top of staffing requirements, you can prevent problems related to being short-staffed. When you...
Loss Prevention at the Back Door
Profitability, at its core, is a very simple concept – your gains must be greater than your losses. In a convenience store, how much you make in net sales can be easily wiped out by too many losses. Loss prevention is just as important as sales generation. In almost...
Protecting Customer Data with PCI Compliance Training
Retailers get a bad rap when it comes to press about credit card security breaches. In truth, according to the National Retail Federation, data breaches at retailers account for only about 24 percent of overall incidents. Not every incident is a huge breach of data....
How to Manage Online Training
Training industry experts expect the growth of online training to continue, with over 77 percent of U.S. companies offering online training to employees in the near future. The challenge with eLearning is the misperception that an employee is completely trained after...
5 Tips for Effective Compliance Training
Compliance training… a necessary evil or a critical business strategy? Honestly, it’s a little bit of both. Topics such as PCI rules, age-restricted sales, harassment, security, and food safety are important to the long-term success of your operation. When your...
The Evolution of Workforce Training
Workforce training is not a new concept. Neither is retailing, which dates back to antiquity. After all, there have always been consumers, and consumers have always needed to buy goods and services. And for as long as there have been consumers needing to buy, there...
How Does Your Team Environment Stack Up?
A team is only as good as its environment. Even the best employees will fizzle out in a negative or toxic workplace. As a manager and leader, you set the tone for your c-store. Your interactions with employees, customers, and other members of the leadership team have...
Employee Training: Expense or Investment?
“If you think education is expensive, try ignorance!” – Derek BokThe way you see training probably depends on how effective AND cost-effective your experience with it has been. Perspective is everything. Do you look at employee training as a process, or an event? In...
Cleanliness Matters
Cleanliness is one of those things that goes unnoticed until it’s too late. It’s not likely you’ll ever have a customer think to themselves, “This store is so clean!” But you can bet your bottom dollar that if you and your staff don’t pay attention to cleanliness,...
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