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Stop Your Store from Selling Alcohol to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...
Stop Your Store from Selling Alcohol to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...
Manage Training with Blended Learning Strategies
There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” Adult learners remember what they see two times more effectively than what they read. Whether you’re launching a new promotion or certifying employees...
Manage Training with Blended Learning Strategies
There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” Adult learners remember what they see two times more effectively than what they read. Whether you’re launching a new promotion or certifying employees...
Recent Posts:
Recent Articles
Transforming Training Techniques
Ask any convenience store manager how things are going, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? C-store managers have many responsibilities,...
Create a Positive Environment with Human Resources Training
There’s a mantra in the service industry that goes something like this: “If you’re not serving the customer directly, you better be serving someone who is.” The quality of service your customers receive is often directly tied to your employees’ satisfaction with their...
Cyber Security Training for C-stores
If you’ve been in this business for any time at all, you’re probably well-versed on traditional store security. You likely have cameras to deter theft, and you and your staff are trained to handle things like shoplifting or even robbery. In today’s digital age,...
Loss Prevention Training: Minimize Your Losses
There are many factors that affect the profitability of your store. While some of these factors are outside of your control, loss prevention is not one of them. As a manager, you have an obligation to minimize loss in your store. That may seem like a tall order, but...
Taking Inventory of Your C-Store Training Objectives
There’s an old saying in the service industry: "Customers don’t care about what you know, they only care about what you do." And really, it's not what you do. It's almost entirely what your employees do. Your c-store training objectives go a long way in determining...
How Companies Can Use Technology to Transform Employee Training
Employee training is an investment in your workforce. The benefits of a satisfied, well-trained team go far beyond your bottom line. Well-trained employees are more confident, committed, motivated, and loyal. Your employees need training not just to do their jobs...
PCI Compliance Training
Does your store accept credit cards? That’s like asking a fish if it swims. Really, in today’s digital age, credit cards are by far the most popular method of paying for goods and services. And while credit card use is convenient for your customers, it too often...
Avoid Training FAILs
Put Jon through the online tobacco compliance course: Check. Have the new cashier read the orientation manual: Check. Show Sue how to clean the hot dog machine: Check. If your day feels like a series of never-ending training to-dos, you’re probably doing it wrong....
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high-maintenance. Before you do that, though, consider this:...
Responsible Tobacco Sales Training
When it comes to regulated products such as tobacco, your sales strategy has as much to do with compliance as it does with the products you offer. Every state has laws restricting the sale of tobacco products to minors, and those laws mean business. Breaking them, or...
Spring Training: Set Yourself Up for a Winning Season
Baseball legend Tommy Lasorda once said, “There are three kinds of people in baseball: people who make it happen, people who watch what happens, and people who wonder what happened.” This is true in the retail and c-store industries, too. So what sets those who make...
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