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Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high-maintenance. Before you do that, though, consider this:...
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high-maintenance. Before you do that, though, consider this:...
Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
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Recent Articles
Tips for Trade Show Networking
Over 20,000 people are expected to attend this year’s NACS Show in Atlanta Oct. 3-6th. Educational sessions will cover a range of topics from data security to customer engagement. The expo halls have over a thousand exhibitors. (You can find us in Booth B3749 – we...
Providing a Great Guest Experience with Self-Checkout
Self-checkout stations are appearing in more and more convenience stores across the country, and for good reason. They let you move employees away from the front of the store to other positions where you may need help, and some customers prefer using them over...
Stocking the Shelves: It’s the Little Things
To build the best experience possible for your customers, you want to make sure everything in your store is as good as it can be. You have great employees, a great store layout, and an amazing selection of products – but are those same products being displayed as...
Fuel Station Operator Training: Your Business Depends On It
Anyone in the convenience store industry already knows, at least on some level, the dangers that go along with operating a fuel station. Gasoline is classified as a Class 3 Hazard, and with that classification comes restrictions and special safety requirements. As a...
Safety First: Keeping Your Cleaning Record Spotless
Having a clean store is not only one of the best ways to keep customers happy and coming back, but also a great way to ensure your store is safe for both customers and employees. But are your employees keeping things as clean as they should be, and more importantly,...
Anti-Money Laundering Training: Protecting Your Business
Your convenience store may feel like a small neighborhood store, but if you process money orders at your location, you’re part of a currency system with global connections. The sale of money orders is an important service to offer your customers and it’s one that...
Safety First: Help Your Employees Prevent Robberies
As a convenience store manager, a robbery occurring in your store is probably one of your worst nightmares, and for good reason. Robberies can harm customers and employees both physically and mentally, cause property damage, and cause countless other issues. ...
How Training Accessibility Expands the Talent Pool
As the manager of a convenience store, you want to do what’s best for the store. This often means making sure you have the best equipment, the best layout, and of course, the best employees. Naturally you want to hire people you think would be best suited to work in...
Safety First: Prepared Employees Promote Team Safety
Tasks and duties are much easier to complete when the person assigned knows how to complete them. This makes things run more smoothly at offices, factories, and especially convenience stores. After all, there’s a reason prior experience is so important when recruiting...
Implementing Learner-Centered Training in Convenience Stores
Learner-centered training is taking off around the country, but it isn’t a one-size-fits-all solution. For convenience stores, focusing your training on your employees can improve application and retention of key learning points. So, if you want to train your...
Risk Factors for Foodborne Illness (and How to Avoid Them)
Offering foodservice options in your convenience store can mean a big increase in profits. That potential reward, however, comes with potential risk. If food is served and sold on your premises, you and your staff have a responsibility to ensure that basic food safety...
Training Increases Retention at Convenience Stores
Everyone wants to make a good first impression, and that extends to businesses and stores, too. Many convenience stores are struggling with retaining their employees, especially after the Great Resignation, and these first impressions are often part of the problem. If...
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